Executive Director of Software Engineering and Operations

The posting, as Toshiba Global Commerce Solutions - External wrote it

Toshiba Global Commerce Solutions is seeking a Executive Director of Software Engineering and Operations that will be a hands-on technical delivery leader responsible for ensuring successful client implementations, solution adoption, and production readiness across complex software environments. This role requires practical fluency across the software stack, the ability to work directly with customers to explain technical implementations and resolve delivery concerns, and the discipline to coordinate internal teams around commitments, dependencies, risks, and client outcomes.

Key Responsibilities

• Lead client delivery execution for complex software implementations, integrations, deployments, upgrades, and production readiness activities.
• Maintain hands-on fluency across the software stack to assess implementation feasibility, integration behavior, configuration impacts, environment dependencies, security considerations, deployment readiness, and operational risk.
• Translate technical implementation details into clear client-facing explanations, delivery impacts, risks, trade-offs, and timeline considerations.
• Engage directly with customers to explain implementation approach, clarify solution behavior, address technical concerns, manage escalations, and build confidence in delivery plans.
• Coordinate internal engineering, QA, architecture, DevOps, product, support, services, and program teams around client priorities, delivery dependencies, issue resolution, and go-live commitments.
• Drive delivery discipline through implementation planning, readiness reviews, technical risk management, issue tracking, release coordination, and transparent client status communication.
• Provide hands-on technical guidance during client delivery to validate implementation approach, troubleshoot blockers, evaluate integration risks, and ensure the solution can operate successfully in the client environment.
• Use delivery metrics, client feedback, defect trends, deployment outcomes, support data, and production readiness indicators to improve client delivery predictability and implementation quality.

Required Qualifications

• Demonstrated ability to understand and discuss software architecture, application design, integration patterns, deployment pipelines, databases, infrastructure, security, observability, and production support at a practical technical depth.
• Proven experience communicating directly with customers, including explaining technical implementations, discussing trade-offs, handling escalations, and aligning client needs with delivery execution.
• Strong track record of coordinating cross-functional execution across engineering, QA, product, architecture, DevOps, operations, support, services, and program teams to meet client commitments.
• Ability to balance client delivery leadership with hands-on technical engagement when needed to assess risk, clarify implementation direction, resolve blockers, or support customer confi

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The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.