Deployment Strategist, CTI

The posting, as TRM Labs wrote it

BUILD A SAFER WORLD.

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

The Deployment Strategist, CTI role gets enterprise cyber threat intelligence (CTI) teams from a signed contract to repeatable intelligence outcomes on TRM's Intel platform. As the first Deployment Strategist dedicated to private sector CTI in North America, you will own each customer end to end, from onboarding through adoption, renewal, and expansion. What makes this role unique at TRM is the chance to define the function from scratch: you set the deployment playbook, the success metrics, and the standard the next hire inherits.

The impact you will have

• Get customers to real intelligence outcomes fast. Ship a working v1 deployment and onboarding playbook within your first 30 days, using Claude to turn customer call recordings and account notes into tailored onboarding plans.
• Turn early wins into habit. Use Claude and TRM's Intel platform to move analysts from one-off searches to recurring workflows, such as threat landscape and sector targeting, vulnerability prioritization, credential and infostealer exposure, ransomware readiness, and malware and IOC investigation.
• Free your time for judgment work. Build production AI workflows that pull from Salesforce, Gong, and product usage telemetry to auto-generate account health summaries and QBR drafts.
• Catch risk before renewal. Define adoption benchmarks across your portfolio (hands-on usage, workflow adoption, consumption, and account-specific success metrics) and use AI-generated health signals to flag at-risk accounts well before renewal decisions.
• Prove value with executives. Run business reviews with CISOs, CTI directors, and security leaders, using AI-drafted summaries that tie product usage to outcomes they report on, such as faster investigations, reduced exposure, and analyst time saved.
• Grow every account. Co-own renewal and expansion with the Account Director, carry NRR and GRR targets alongside Sales, and use AI to find the next workflow, team, or use case worth expanding into.
• Shape the product. Use AI to cluster adoption blockers, feature gaps, data coverage needs, and new use cases into prioritized input for Product, and build the deployment tooling the next hire will inherit.

What we’re looking for

• 5+ years in deployment strategy, onboarding, solutions engineering, customer success, or other post-sale roles, with proven ownership of NRR, GRR, and expansion metrics, and a record of using AI to scale that work.
• Background in cyber threat intelligence, security operations, threat hunting, incident response, or a CTI vendor or platform environment (consulting, MSSP, and ente

[…]
privacy-policy.

We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM.

Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com.

To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance.

The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog.

RECRUITMENT AGENCIES

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.