Care Partner Relationship Manager

The posting, as Trussvetcareers wrote it

A few years ago, we asked a question: what if pets with problems that can’t wait — but don’t belong in the ER — had somewhere great to go? And what if the people providing that care actually loved their jobs? Today the answer is Truss Vet, with six veterinary urgent care clinics across North Carolina, South Carolina, and Tennessee, a growing community of doctors, and more on the way.

At Truss Vet, we’re on a mission to elevate the human-animal bond by removing barriers to compassionate, high- quality veterinary care. Our urgent care clinics are built for pets with non-life-threatening issues that don’t belong in the ER but can’t wait for a regular vet visit. The sweet spot between general practice and emergency care. We deliver exceptional medical outcomes while ensuring a better quality of life for our team. Yes, both. That’s the whole point.

The Care Partner Relationship Manager is a relationship-driven, operationally minded team member who partners with veterinary clinics across our clinic footprint to maximize Care Partner engagement, retention, and awareness of Truss Vet - Veterinary Urgent Care's capabilities. This role sits at the intersection of clinical operations and care partner relations, and will support both clinic staff navigating referral pathways and our internal teams in delivering seamless care partner experiences.

You'll spend significant time traveling between clinics in North Carolina, South Carolina, Tennessee, and the broader Southeast, building genuine relationships with veterinary teams while driving measurable growth in Care Partner visit volume.

• Travel: 75%
• Significant travel required across the Southeast; travel budget allocated
• Markets: North Carolina, South Carolina, Tennessee with the role designed to scale to as many as 10 markets as we grow.
• Work Environment: Mix of office time (reporting, planning), travel to clinic locations, and virtual and in-person meetings with partners and internal teams

Key Responsibilities

Care Partner Relationship Management (50%)

• Build and maintain relationships with existing Care Partner clinics through regular visits, calls, and touchpoints
• Drive retention and engagement by understanding each clinic's case sharing patterns, pain points, and growth opportunities
• Identify and execute on expansion opportunities within existing partners
• Conduct in-person training and consultations at clinic locations to demonstrate Truss Vet's capabilities and streamline client transfer processes
• Track and analyze Care Partner visit volume and engagement metrics to identify trends and opportunities
• Accurately document procedures and relevant details related to care partner relationship management
• Demonstrate professionalism, efficiency, and compassion when working with care partners, clients, and clinical staff

Care Partner Acquisition (20%)

• Identify and outreach to prospective veterinary clinics in your assigned markets
• Partner with Practice Managers (

[…]
with even on your days off (but we’ll never make you)

• Treating people like we want to be treated
• Compensation and benefits that help people live well
• Working hard and pursuing excellence while still having fun

Compensation & Benefits

• Competitive salary
• Health, vision, and dental insurance
• Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance
• Paid time off (PTO)
• Mental wellness subscription
• Parental leave
• 401K + match
• Pet care discounts

Truss Vet Core Values Statements

• Dare to Care: Doing what is easy isn’t always right. Doing what is right isn’t always easy. So we show up. Even when clients don’t deserve our best, even when a conversation is uncomfortable, we approach situations with courage, empathy, and authenticity. “We care enough to have tough conversations and we handle tough conversations with care.”
• The Details Matter: Our standards are reflected in every detail, and those details matter. The client will never forget the hug you gave when they said goodbye to their best friend. That blanket may mean the difference between an hour of comfort for a pet versus an hour of fear. The smell or site of a dirty rug may mean the difference between a great first impression versus skepticism of our entire team.
• Truss One Another: To be accountable to the success of the team means we’re accountable to the success of each other. We have our teammates’ backs. We catch each other's’ mistakes. We challenge each other to improve and be the best versions of ourselves.
• Bowl Half Full: Your dog doesn’t go through life believing his bowl is half-empty. We see the good in others and in each other, we see opportunities in challenges, we meet discomfort with good humor, and when we find closed doors, we kick them open or make new ones.

If you’ve made it this far (you’ve passed your first test), and we can’t wait to meet you! For more information, check us out at www.trussvet.com.