Senior Manager, Risk & Fraud Analytics

The posting, as Trustly wrote it

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

About the team

Risk & Fraud Analytics sits in Trustly's Portfolio Risk Management organization, alongside Risk Management and Risk Solutions. The team quantifies the business impact of risk decisions and is responsible for attributing every dollar of loss and investigating the fraud patterns. In addition, this team provides loss forecasts and quantifies a loss and approval number on a proposed rule or threshold change.

ABOUT THE ROLE

You will lead the team behind loss attribution, loss pattern discovery across all return types, return rate monitoring, recovery strategy, loss forecasting and merchant collateral sizing. You will produce the monthly loss view and the forecasted loss and approval impact on every proposed rule, threshold and non-standard deal term.

WHAT YOU'LL DO

• Lead the risk and fraud analytics team across loss reporting, investigations, recovery analysis and loss forecasting.
• Attribute loss to return code family, merchant, vertical, rail and guarantee tier, and to the rule or score band that allowed the transaction.
• Produce the monthly loss report and the merchant loss scorecards for the risk management and commercial teams.
• Quantify the loss avoided and the approval rate cost of each proposed rule, threshold or non-standard deal term before it is implemented, and report the outcome against that forecast once it is live.
• In partnership with risk operations, investigate loss patterns across unauthorized, administrative and funding-related returns, quantify the exposure, and share the findings with Risk Data Science and the Risk Leads.
• Forecast portfolio loss against plan, and explain the variance by merchant, user segment, vertical, rail and guarantee tier mix.
• Forecast which merchants and segments are moving toward a return rate limit, explain the drivers, and support the risk compliance team in the response to our banking partners.
• Set the recovery strategy: which returns are worth contesting, and the expected recovery by return code family and merchant.
• Give an independent, data-based view of merchant and segment performance, including how approved merchant cohorts performed against what the underwriting criteria predicted.
• Maintain expected loss rates and

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d by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include other perks and benefits.

WHAT WE OFFER

At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

We offer innovative perks and benefits packages that include

• Flexible paid time off & generous PTO accrual plans
• Comprehensive medical, dental, vision, and other insurances
• FSA & HSA plans for medical and dependent care
• Home office set-up allowance
• Internet stipend
• Retirement plan match for 401k and RRSP
• Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.