Enterprise Customer Success Manager

The posting, as Ultralytics wrote it

About Ultralytics

At Ultralytics https://ultralytics.com/, we commit to relentless innovation in the AI space and seek team members https://www.ultralytics.com/about who resonate with our ambition to produce the world's best YOLO AI models https://ultralytics.com/yolo. If you're obsessed with AI, eager to make an impact on the world, and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team.

🌍 Join the team powering the future of vision AI
Hello, hola, 你好, こんにちは, नमस्ते, hallo, bonjour! Thanks for stopping by — we know your time is valuable, so here's what makes Ultralytics special.

⚡ Who we are
At Ultralytics https://www.ultralytics.com/, we're on a mission to simplify AI for everyone. As the creators of the world's leading Ultralytics YOLO models https://docs.ultralytics.com/models/, we empower millions of developers, researchers, and companies worldwide to build state-of-the-art computer vision applications.

Following our $30M Series A round https://www.ultralytics.com/news/ultralytics-raises-30m-series-a, we're scaling our enterprise function from our NYC hub, alongside teams in London, Madrid, and Shenzhen. This is an opportunity to join a fast-scaling, high-performance team redefining the future of vision AI — where ambition meets impact, and ideas become reality.

We move fast. We build boldly. We execute with purpose. And we do it together.

💼 About the role
As Enterprise Customer Success Manager, you'll own relationships with Ultralytics' most strategic customers and help them realize measurable value from YOLO in production. You'll manage 30–40 enterprise and high-value mid-market accounts across onboarding, deployment, adoption, expansion, and renewal.

The CS function, playbooks, and operating rhythm are already established. Your book is yours. You'll work closely with Account Executives, Solution Engineers, Product, and Engineering to guide customers through technically complex computer vision deployments and drive net dollar retention.

This role is ideal for a commercially sharp, technically credible customer advocate who can earn trust with ML engineers and executive buyers alike. You will report to the Head of Customer Success.

🚀 What you'll do

• Own the full customer lifecycle from contract signature through renewal and expansion.
• Lead onboarding with Solution Engineers and drive customers toward their first production deployment.
• Build account plans, stakeholder maps, success plans, and mutual action plans for strategic customers.
• Drive net dollar retention by leading renewal conversations and identifying expansion opportunities.
• Surface new use cases, business units, geographies, and deployment opportunities with your AE partner.
• Discuss model architecture, deployment patterns, APIs, and computer vision use cases credibly with technical buyers.
• Use Ultralytics documentation https://docs.ultralytics.com/ and YOLO guides https://docs.ultralytics.

[…]
Sales & Success or Head of Customer Success, case study with VP Sales & Success and Head of Customer Success, and final round with the CEO.

🌎 Where and how you can work
We believe great work happens where passion meets purpose.

• This is a full-time, hybrid role based in New York City.
• Applicants must have legal authorization to work in the United States.
• We value regular in-person collaboration, energy, and connection from our NYC hub.

Learn more about our office locations.

🚀 Why join us
We're not just building models — we're building the ecosystem powering the future of vision AI. Join a global team helping customers deploy impactful AI through YOLO https://docs.ultralytics.com/models/, contribute to an ambitious open-source community on GitHub https://github.com/ultralytics, and shape the next chapter of enterprise computer vision.

⚡ Ready to help customers unlock the future of vision AI? Apply now. https://www.ultralytics.com/careers

What we offer

Cutting-Edge, Next-Generation AI Computer Vision Technology: Contribute to building cutting-edge computer vision AI models based on the YOLO framework.

Impactful Work: Shape the future of AI-powered solutions that transform industries.

Collaborative Culture: Join a talented and passionate team that values open communication and innovation.

Ultralytics Handbook

Comprehensive guide to our company's mission, vision, values, and operational practices. This handbook is designed to provide key insights and resources for our (future) team members, collaborators, and community to align with Ultralytics' core principles.

Link: https://handbook.ultralytics.com/

Ultralytics is an equal opportunity employer committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other legally protected status.