Implementation Consultant

The posting, as Upshop wrote it

Implementation Consultant

About Upshop

Upshop is the leading provider of a unified SaaS platform built to simplify and optimize food retail operations. Our solutions connect forecasting, ordering, inventory, fresh operations, DSD, production planning, task management, eCommerce, and store execution workflows to help retailers improve sales, reduce shrink, optimize labor, and deliver exceptional customer experiences. Serving thousands of stores globally, Upshop partners with grocery, convenience, and food retailers to transform operational excellence through technology.

Position Summary

Upshop is seeking an Implementation Consultant to lead customers through the successful deployment and adoption of Upshop solutions.

The Implementation Consultant serves as a trusted advisor throughout the implementation lifecycle, helping customers translate business and operational requirements into solution configurations, data requirements, integration designs, testing plans, training, and deployment activities. This role combines consultative customer engagement, retail operational knowledge, structured implementation delivery, and hands-on technical problem-solving to achieve measurable customer outcomes.

The ideal candidate enjoys solving complex business challenges, collaborating directly with customers, and leveraging technology to improve retail operations. Experience in grocery, convenience, food retail, or related retail operations is highly valued.

Key Responsibilities

Customer Engagement & Business Consulting

• Serve as a primary customer-facing resource throughout implementation projects.
• Build trusted relationships with customer business leaders, operational stakeholders, and technical teams.
• Conduct discovery sessions to understand customer processes, operational workflows, business objectives, and success criteria.
• Provide consultative guidance on industry best practices and solution adoption.
• Facilitate customer workshops, design sessions, testing reviews, training sessions, and implementation meetings.
• Help customers align business processes and operational workflows with Upshop solutions.
• Support change management and user adoption initiatives to drive long-term customer success.

Solution Configuration & Implementation Delivery

• Configure Upshop applications according to customer requirements and implementation plans.
• Execute implementation activities across discovery, configuration, testing, deployment, launch, and hypercare phases.
• Document customer requirements, configurations, business processes, and implementation decisions.
• Validate solution configurations and ensure alignment with customer objectives.
• Manage implementation deliverables and ensure assigned activities remain on schedule.
• Identify project risks, dependencies, and issues and escalate appropriately.
• Support customer readiness activities leading up to launch and go-live events.

Data Onboarding & Technical Implementation

[…]
, and software platforms quickly.

• Willingness to travel up to 25%.

Preferred Qualifications

• Experience in grocery, food retail, convenience retail, store operations, or retail technology.
• Experience with one or more food retail disciplines, such as forecasting, ordering, inventory management, receiving, DSD, fresh operations, recipe management, production planning, labeling, merchandising, or store execution.
• Experience implementing SaaS solutions or enterprise software platforms.
• Experience supporting enterprise data onboarding or system integrations using REST APIs, flat files, middleware, ETL processes, source-to-target data mappings, and structured formats such as JSON, CSV, or XML.
• Familiarity with Microsoft Azure services such as Azure SQL Database, Azure Cosmos DB, Azure Blob Storage, and Azure Table Storage, as well as identity technologies such as Microsoft Entra ID.
• Experience using SQL, database tools, reporting platforms, or data-analysis techniques to investigate data quality and application behavior.
• Experience with Zendesk, Jira, Confluence, Wrike, Salesforce or similar platforms.
• Experience using AI-enabled tools or automation technologies to improve productivity and customer outcomes.

Success Profile

The successful candidate

• Builds trust quickly with customers and stakeholders.
• Thinks like a consultant and focuses on customer business outcomes, not just software configuration.
• Understands how technology can improve retail operations and store performance.
• Balances strong customer engagement with technical problem-solving abilities.
• Takes ownership of customer success and implementation outcomes.
• Communicates effectively with both operational and technical audiences.
• Embraces continuous learning and professional development.
• Leverages innovation, automation, and AI to improve customer delivery and operational efficiency.
• Thrives in a collaborative, fast-paced, and customer-focused environment.