IT Manager

The posting, as UPSTACK wrote it

Overview

UPSTACK is the leading full-service technology brokerage that empowers businesses to make smarter technology investments. Through a vendor-neutral approach, UPSTACK delivers expert advisory and execution services across the entire technology landscape—including data center colocation, cloud, connectivity, networking, cybersecurity, AI, and more—at no additional cost to our clients.

Under the leadership of Founder and CEO Christopher Trapp , UPSTACK is committed to exceptional customer experiences , serving 6,500+ clients—from SMBs to enterprises—and managing over $1B+ in annual technology spend across industries.

About the Role

The IT Manager owns UPSTACK’s internal IT operations, serving as the primary point of accountability for endpoint management, internal technology projects, and UPSTACK’s outside vendor and MSP relationships — including the managed IT support provider, AV/conferencing, telecom, hardware, and software vendors. This role ensures service quality, SLA adherence, and cost-effectiveness across those partnerships, while planning and leading internal IT projects such as platform transitions, network upgrades, and hardware refresh cycles from scope through execution.

The ideal candidate brings hands-on experience managing Jamf and Microsoft Intune across a mixed device fleet, is comfortable directing outside vendors and an MSP helpdesk to consistent service standards, and holds an active CISM (Certified Information Security Manager) certification. This person can translate security and compliance requirements — including UPSTACK’s migration to Microsoft Entra ID Conditional Access — into practical endpoint and identity management practices.

Location Preference

Remote

Key Responsibilities

Vendor & MSP Relationship Management

• Serve as the primary owner of UPSTACK's outside vendor support services relationship: manage day-to-day engagement, ticket escalations, service quality, and SLA adherence
• Manage other outside support vendors (AV/conferencing, telecom, hardware suppliers, software resellers), including scopes of work, deliverables, and accountability
• Review Help Desk and vendor performance, invoices, and contract renewals; recommend changes or replacements where service or cost falls short
• Act as the escalation point between UPSTACK employees and the MSP helpdesk, ensuring issues are routed, tracked, and resolved to standard

Internal IT Project Leadership

• Plan and lead internal IT projects end to end, including platform transitions (e.g., Okta and Microsoft Entra ID), network upgrades, hardware refresh cycles, and new tool rollouts
• Define project scope, timelines, and budgets; coordinate execution across the MSP, outside vendors, and internal stakeholders
• Communicate project status, risks, and outcomes to business stakeholders

Helpdesk & Support Oversight

• Own endpoint management across the fleet: Microsoft Intune for Windows devices and Jamf for Mac devices, including configuration

[…]
r leadership and board members

• Ability to translate business and security requirements, such as the Zero Trust/Entra ID Conditional Access migration, into actionable technical project plans
• Ability to hold outside vendors and MSP partners accountable to SLAs and service quality standards
• Ability to operate independently while keeping stakeholders informed of project status, risks, and outcomes

Salary Range

Employees new to UPSTACK typically come in at the start of the pay range. UPSTACK focuses on providing a simple and transparent pay structure, which is based on a variety of factors, including location, experience, and job-related skills.

The salary range for this role is fixed at $90,000 to $120,000 annually, with no room for negotiation. Please apply with this understanding.

Closing

UPSTACK is an Equal Opportunity Employer and does not discriminate based on race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, UPSTACK will consider employment for all qualified applicants.

UPSTACK is committed to providing reasonable accommodations to individuals with disabilities as required by applicable law. Accommodations may include adjustments to the application, interview, or assessment process, as well as modifications to the work environment or job duties to enable individuals to perform the essential functions of the role. Requests for accommodations will be evaluated on a case-by-case basis and provided unless they impose an undue hardship on the organization.

At this time, UPSTACK will not sponsor a new applicant for employment authorization for this position.

We endeavor to make the application process accessible to all applicants. If you would like to contact us regarding accessibility and/or need assistance completing the application process, please contact us at talent@upstack.com .