People Operations Lead

The posting, as Valon Tech wrote it

ABOUT THE COMPANY

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.

Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.

ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls.

We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.

ABOUT THE ROLE

We’re looking for a senior, systems-minded People Operations Lead to run and improve the processes that support our employees from signed offer through offboarding.

This is a hands-on player-coach role. You’ll personally own critical People Ops workflows, coach and develop teammates, and use better systems, automation, and AI to make the function more scalable and effective. You’ll partner closely with the rest of the People team, including HR Recruiting and cross-functional partners like IT, Legal, Finance, and Workplace.

WHAT YOU’LL OWN

Employee lifecycle operations

• Own onboarding from signed offer through a smooth new-hire experience.
• Manage offboarding, transfers, leaves of absence, employment changes, contractor processes, and other lifecycle events.
• Ensure employee data, documentation, and cross-functional handoffs are accurate and timely.
• Build clear, consistent processes that work for employees, managers, and internal partners.

HRIS, payroll, and people systems

• Own Rippling as a source of truth for employee data and People Ops workflows.
• Maintain HRIS data integrity, permissions, documentation, and operational reporting.
• Own end-to-end multi-state payroll, including accurate and timely processing, payroll tax compliance, and management of state and local payroll tax registrations and accounts. Partner with Finance and payroll providers to resolve issues.
• Identify opportunities to improve workflows, integrations, and self-service.
• Maintain accurate records and audit-ready documentation.

Benefits, leave, and workers’ compensation

• Own day-to-day benefits administration, employee support, and vendor coordination.
• Support renewals, open enrollment, plan changes, and ongoing benefits communications.
• Coordinate leave-related processes and ensure employees receive timely, accurate guidance.
• Partner with Total Rewards and external p

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al automation tools.

BENEFITS

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess level based on a combination of experience and interview performance.
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.
• Free Food: daily lunch, and dinner provided through Forkable for in-office team members.
• Commuter benefits: pre-tax deductions for public transit, rideshares, and parking to simplify your daily commute.
• Grow together: company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback.
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners.
• Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.
• Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents, so you can spend uninterrupted time welcoming and caring for your newest family member.

Throughout the interview process, please remember that emails will only be from valon.com http://valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.