Lead Talent Business Partner - Ground Operations

The posting, as Veho wrote it

ABOUT VEHO

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.

We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like HelloFresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

ABOUT THE ROLE

At Veho, we're changing the delivery experience through technology and a network of people who get packages where they need to go. Our Ground Operations teams are essential to that work, managing package sortation, warehouse operations, and the daily execution that keeps our delivery network moving.

We're looking for a Lead, Talent Business Partner to support our Ground Operations organization.

This is a hands-on role for someone who understands the challenges of hourly workforces, builds strong relationships with frontline leaders, and knows how to handle difficult employee situations with fairness, urgency, and sound judgment.

You'll partner with operational leaders, warehouse managers, and supervisors to manage employee relations issues, raise performance standards, improve workforce stability, and create a better experience for our teams.

You'll spend time in our warehouses, work with employees across different shifts, and develop a firsthand understanding of what our teams experience every day.

We want someone who can solve problems independently, use data to identify opportunities, and find practical ways to make People support more efficient through technology and AI.

Your goal is to help Ground Operations leaders build strong teams, address problems early, and create safe, accountable workplaces where people can do their best work.

WHAT YOU'LL OWN

MANAGE EMPLOYEE RELATIONS AND WORKPLACE RISK

• Independently manage employee complaints, investigations, misconduct allegations, disciplinary matters, and other employee relations cases across assigned locations.
• Conduct fair, timely, and well-documented investigations, making sound recommendations and escalating sensitive or high-risk matters appropriately.
• Partner with Empl

[…]
ultures: Employee feedback shows progress in trust, communication, fairness, and accountability.

• More efficient support: Process improvements and adopted AI tools have demonstrably reduced administrative effort or improved response times.

LOCATION & TRAVEL

Hiring Locations: Dallas, TX or Nashville, TN

Work Arrangement: Warehouse-based, with regular on-site engagement.

Travel: Up to 30% to Veho warehouse locations and company offsites, based on business needs.

This role requires flexibility to work with employees and leaders across different operational shifts.

WHY VEHO?

Our Ground Operations teams are essential to delivering a great customer experience. The people supporting those teams have a direct impact on how well our warehouses operate and how employees experience working at Veho.

If you enjoy solving complex employee challenges, developing frontline leaders, and helping operational teams perform at their best, we'd love to meet you.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery experience that's built for the modern era. We live by our leadership principles. We're looking for team members who are: obsessed over the customer, first-principles thinkers, builders at heart, intrinsically driven to win, and owners biased toward action.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

All California applicants, please reference our California Applicant Privacy Notice located here https://drive.google.com/file/d/1yvI9KKjVm6YUurqLi_LTQtdh7d0J7Lrd/view?usp=sharing.

The pay range is subject to the discretion of the Company. Additionally, for U.S. based roles, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage, and other benefits such as a 401 (k) and unlimited PTO for exempt-level roles.