Director, Customer Success

The posting, as Veracode wrote it

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

Learn more at www.veracode.com , on the Veracode blog , and on LinkedIn and Twitter .

We are seeking an experienced Director of Customer Success to lead and execute strategies that drive customer value, retention, adoption, and long-term growth across Veracode’s customer base. This leader will be responsible for building and developing a high-performing Customer Success organization, establishing strategic customer partnerships, and ensuring customers realize measurable business outcomes through their investment in Veracode’s solutions and services.

The ideal candidate is a strategic, data-driven leader with a proven track record of leading Customer Success teams in a high-growth technology or SaaS environment. This individual will combine strong business acumen with operational discipline, executive presence, and a customer-first mindset to strengthen relationships, proactively mitigate risk, improve customer health, and drive sustainable revenue retention and expansion.

As a key member of the Customer Success leadership team, the Director will partner closely with Sales, Renewals, Product, and other cross-functional leaders to align customer strategies with business objectives, influence the broader customer experience, and help shape the future of Customer Success at Veracode.

Job Responsibilities

• Lead Customer Success Strategy: Develop and execute a comprehensive Customer Success strategy aligned with company objectives, driving customer adoption, measurable business outcomes, retention, and sustainable account growth across the assigned region or customer segment.
• Drive Retention and Revenue Growth: Establish and own strategies to improve gross revenue retention, reduce churn, identify expansion opportunities, and strengthen the overall health and long-term value of the customer portfolio.
• Build and Develop High-Performing Teams: Lead, coach, and develop Customer Success managers and team leaders, establishing clear performance expectations, accountability, and development plans that build organizational capability and leadership depth.
• Establish Executive Customer Partnerships: Build trusted relationships with senior customer stakeholders and executives, serving as an executive escalation point and strategic partner to address business challenges, demonstrate value, and strengthen long-term customer relationships.
• Drive Customer Adoption and Value Realization: Ensure consistent execution of Veracode’s Customer Journey methodology, including Outcome Success Plans

[…]
eds.

• Wellness benefits to help you focus on what’s most important.
• “Take What You Need” time off policy.
• Extensive development and training offerings to help you grow your career at Veracode.
• Generous 401k match to help save for your future.
• Amazing community of professionals who take pride in what we do every day.

Compensation Transparency

The total compensation package includes an anticipated base salary range of $166,000–$191,000, along with comprehensive benefits. The base salary offered to the selected candidate, including the candidate’s position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company’s good-faith estimate of the compensation range at the time of posting.

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Fraudulent Recruitment Alert - Be Aware and Stay Informed

At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.

Here’s our recruitment promise to you

• Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
• Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
• Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.

If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.