Invoicing & Brand Safety Specialist

The posting, as Viral Nation Inc. wrote it

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar!

We are seeking a detail-oriented and organized Invoicing & Brand Safety Specialist to join our Client Services team in a full-time capacity. This role supports creator campaigns from intake and vetting through launch, monitoring, and payment, ensuring accurate campaign records, adherence to client brand safety requirements, and timely processing of creator invoices.

Working closely with account teams, Creator Relations, Finance, and cross-functional partners, you will manage operational workflows, review creator profiles and content, and serve as the primary point of contact for creator billing. The ideal candidate balances accuracy, responsiveness, and sound judgment while managing multiple campaigns and escalating issues to the appropriate leads.

Responsibilities

Creator Records and Workflow Support

• Review and validate creator profiles before submission, confirming that handles, links, and supporting information are complete, accurate, and functional.
• Maintain creator data and campaign trackers across internal systems, keeping submissions, approvals, rejections, and final selections consistent and up to date.
• Coordinate with Client Services and Creator Relations to confirm creator selections, record approved statuses, and activate monitoring workflows.

Brand Safety Review and Monitoring

• Review creator profiles and content against client-specific brand safety guidelines, campaign requirements, and established approval and escalation protocols.
• Review flagged, rejected, and remediated content; document findings and the rationale for acceptance or rejection in accordance with established guidelines.
• Monitor live creator activity and review alerts within defined timelines, including within 24 hours where required. Escalate potential risks to Client Services leads for decisions on creator suitability and campaign continuity.
• Track remediation and follow-up actions, maintaining clear records and communicating risks, updates, and required actions to relevant stakeholders.

Creator Invoicing and Payment Coordination

• Request and receive invoices from creato

[…]
SOW review, payment tracking, or billing systems and accounting software such as QuickBooks or SAP.

• Experience with creator vetting, content review, brand safety, advertising compliance, or monitoring workflows.
• Familiarity with HubSpot or similar CRM, ticketing, campaign tracking, and workflow platforms.

This role has an annual salary range of $60,000 to $70,000.

This range reflects the full scope and progression of the role, from building capability to operating with sustained impact at a higher level. In addition to base salary, we offer a comprehensive benefits and total rewards package designed to support our team as they grow with us.

Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.

Compensation Philosophy

At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels.

Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.

AI in Recruitment

Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates – our hiring teams make all hiring decisions. AI note-taking tools may be used during interviews.

DEI Commitment

Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.