IT & Security Manager

The posting, as Vizcom wrote it

IT & Security Manager
San Francisco, CA · In Person · Full-Time

About Vizcom

At Vizcom, we’re reimagining how physical products are designed by fusing AI with human creativity to help designers move from sketch to reality at lightning speed. We’re building AI-powered sketching and collaboration tools that make designing feel as natural as drawing and as powerful as imagining something into existence. We’re a small, fast-moving team that values initiative, experimentation, collaboration, and an eye for beauty.

The Role

As the IT & Security Manager, you’ll own Vizcom’s day-to-day IT function and the operational execution of our security program, helping build the systems, processes, and infrastructure that support our growing team.

You’ll be the primary point of contact for employee IT needs and manage everything from identity and access management to SaaS administration, device management, troubleshooting, endpoint security, and IT security operations.

This is a hands-on role for someone who enjoys solving problems, creating order, and building scalable processes. You’ll report to the Head of People and work closely with our Senior Manager, Compliance & Trust, who will provide functional direction on security and compliance priorities. You’ll also partner with Engineering and teams across Vizcom to make sure employees have the access, tools, and support they need while keeping our systems secure and well managed.

We’re not looking for someone to build a large IT organization or introduce unnecessary enterprise complexity. We’re looking for a strong operator who can own the work, improve how we do it, and build an IT and security operations foundation that can scale with us.

How You’ll Do It

• Serve as the primary point of contact and owner for day-to-day employee IT support across macOS, Windows, mobile devices, SaaS applications, peripherals, conference room technology, and workplace connectivity
• Own Tier 1 and Tier 2 support from intake through resolution, including login and MFA issues, application errors, VPN and connectivity problems, device performance, and peripherals
• Establish a simple, effective process for employees to request IT support and create clear expectations around response and resolution times
• Escalate issues to vendors, Engineering, or other technical owners when appropriate, providing the troubleshooting, reproduction steps, and logs needed to resolve them efficiently
• Own employee account creation, access changes, and deactivation across company systems
• Manage identity and access, including SSO, MFA, permissions, role-based access, privileged access, and regular access reviews
• Administer core employee systems and SaaS applications, including Google Workspace, Slack, password management, and other company-wide tools
• Apply least-privilege principles to provisioning and access management and regularly identify stale accounts, unnecessary permissions, and standing administrative acces

[…]
es, or customer security reviews

• Familiarity with AWS, Azure, or GCP, particularly at the identity and logging level
• Experience participating in security incident response, tabletop exercises, or post-incident reviews
• Experience managing IT or security vendors, hardware lifecycle programs, and SaaS licensing

Benefits While Working At Vizcom

• 100% employer sponsored medical care for employees, 25% towards dependents
• Dental, Vision and Mental Health Care
• Equity
• Flexible PTO
• 401(k) with payroll match
• Generous annual Learning & Development allowance
• Paid parental leave
• Weekly catered lunch at Headquarters Tues - Thurs
• Monthly stipend for gym membership

Compensation

Our compensation is tiered by U.S. location to support a consistent and equitable approach across our distributed team. We regularly benchmark compensation against relevant peer companies using current market data from industry-standard sources, including Carta and Pave. For this role, base salary and equity will be determined based on your location and applicable compensation zone:

Base salary: $157,000 - $186,000 + Equity

The actual offer, including the compensation package, is determined based on multiple factors, including experience, location, and other business considerations. The overall package described in this post applies to W2, U.S.-based employees. Final package will be determined by local requirements, employment laws, and accessibility.

*Please note, as part of our SOC2 Type 2 compliance, all employees are required to submit to a background check.

Join Us and Make an Impact: At Vizcom, we move fast, offer meaningful equity ownership, and provide a compelling growth trajectory for our team members. We believe in the art of industrial design and strive to improve our world through accelerated visionary processes. Join us in shaping a world designed by you.