Director of Account Management

The posting, as Vynca wrote it

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

As the Director of Account Management, you will build and lead the success, growth, and retention of our health plan partnerships. A key focus of this role is ensuring clients achieve measurable outcomes through the successful adoption and expansion of Vynca’s core CalAIM lines of business - Enhanced Care Management (ECM) and Community Supports (CS) - along with our active California Integrated Care Management (CICM) partnerships.

This role combines strategic partnership leadership and growth accountability. You will guide account strategy, ensure successful delivery across complex value-based healthcare partnerships, and drive portfolio growth through renewals, expansions and strong client outcomes. Deep working knowledge of Medi-Cal managed care contracting and CalAIM benefit categories is essential. The Manager of Account Management acts as both senior relationship lead and internal orchestrator, ensuring cross-functional teams deliver measurable value for clients while maintaining strong financial performance.

Kindly note we are only considering applicants in California at this time.

What you'll do

Client Portfolio Success

• Serve as the relationship owner for our value-based health plan partnerships
• Build trusted relationships across multiple stakeholders at the plan
• Understand client strategic priorities, population health goals, and success metrics
• Act as the primary advocate for client needs
• Ensure long-term client satisfaction, retention, and strategic alignment
• Establish and maintain scalable processes and playbooks for account management

Contract & Performance Stewardship

• Drive successful adoption and performance of ECM and support other active partnerships
• Monitor performance against contracted metrics including Medi-Cal/DHCS requirements and CalAIM program deliverables for referral acceptance, member engagement, and care plan completion
• Owns the day-to-day relationship against the MSAs and contract terms (e.g., SLAs)

Strategic Growth & Retention

• Own revenue realization including contract renewals, rate negotiations and amendments
• Develop and own strategic account plans that identify risks, opportunities, and growth pathways
• Identify upsell and cross-sell opportunities as clients expand program adoption, including expansion into additional CalAIM Community Supports Programs.
• Fore

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of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.
• Environmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:
• Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.
• Regularly requires working at a computer for an entire shift (with appropriate breaks).
• Regularly requires use of laptop and video-conferencing technology.
• Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.
• Occasional travel may be required to perform job duties, attend training, or company events.