ERP Application Engineer

The posting, as Watchmaker Genomics wrote it

Position: ERP Application Engineer

Department : Information Technology

Experience: Bachelors in Information Technology, Computer Science, or related field required + 8-12 years relevant experience. With 5+ years in ERP application support, functional analysis or business systems)

Position Summary

Watchmaker Genomics is inviting applications for an on-site, full-time ERP Application Engineer based in our Boulder office. This position reports to the ERP Enterprise Solution Engineer in Cape Town and is the primary local ERP support resource for Boulder users. The role provides hands-on application support, helps users execute approved business processes and ensures operational issues are resolved quickly or escalated with clear business context.

The position also captures new business use cases and requirements arising from daily operations, NPD and customer-specific needs, translates them into clear business requirements, and works with the Cape Town ERP Enterprise Solution Engineer for technical design and implementation. The role supports UAT, rollout readiness, training, hypercare and process adoption, while partnering with MDM where master-data actions are required; it does not prepare or execute DMT uploads.

Responsibilities

On-Site ERP Support and Business Process Assistance

• Provide first-line functional ERP support to Boulder users across manufacturing, supply chain, inventory, finance, quality and customer operations;
• Troubleshoot daily application and process issues, resolve known problems and escalate platform, integration, infrastructure or performance issues to the ERP Enterprise Solution Engineer;
• Help users follow approved processes and identify recurring workarounds, process drift or training gaps.

Requirements, NPD and Continuous Improvement

• Gather and document new business use cases, operational gaps and enhancement requests, including needs arising from NPD, customer onboarding and customer-specific requirements;
• Translate user needs into structured business requirements, business rules, process flows and acceptance criteria for technical design by the ERP Enterprise Solution Engineer;
• Work with process owners and super users to clarify priorities and validate that proposed solutions address the actual business need.

Testing, Rollout and Training

• Develop realistic business test scenarios, support UAT and CSV activities, document defects and retest fixes;
• Coordinate Boulder readiness for new modules, fixes and process changes, including training, job aids, floor support, cutover and hypercare;
• Drive user adoption and provide refresher training based on help-desk trends and process observations.

Data, Reporting and MDM Support

• Identify master-data issues and engage the Master Data Management team with the required business context; this role does not prepare or execute DMT uploads;
• Help users use standard ERP reports, BAQs and da

[…]
please submit the following in a PDF format on watchmakergenomics.com:

• Letter of motivation (upload where it says cover letter)
• Resume or Curriculum vitae , highlighting relevant qualifications and experience

Applications without a Letter of Motivation will not be considered. Local candidates preferred.

Applications will be accepted on a rolling basis and the position will remain open until filled; however, early submission is encouraged as review will begin immediately.

If selected to participate in the interview process, the names and contact information of three professional references who are able to assess your suitability for the position in terms of the specified requirements will be requested.

*** NO RECRUITMENT AGENCIES PLEASE

We are only accepting direct applications for this position. We are not working with external recruiters or agencies at this time. Unsolicited resumes or candidate submissions from third-party recruiters will not be considered and will be deemed the property of Watchmaker Genomics.

*** WE ARE AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law.

All applicants will be asked if currently eligible to work in the United States of America; and if now or in the future will require visa sponsorship to continue working in the United States.

This position may be subject to pre-employment checks, including driving history check, drug screening and a background check for any convictions directly related to its duties and responsibilities. All pre-employment checks will comply with all applicable federal, state, and local laws.