Head of Operations

The posting, as Whippy wrote it

Head of Operations (Remote, LATAM or US)

Hi, I'm David, CEO and co-founder of Whippy. I'm hiring a Head of Operations to own everything in this company that is not selling, building product, or serving customers, and to build the team that runs it.

Why I'm hiring

Whippy is bootstrapped, profitable, and the category leader in AI communication for staffing, with over 1,000 customers and new industries opening behind it. We got here with a small team and a CEO who personally runs billing, contracts, payments, HubSpot, partner administration, recruiting, and most of the back office. That worked at 300 customers. It does not work at 1,000, and it will not work where we are going.

My time needs to go to enterprise customers, new partnerships, new industries, and the hires that change the company. Everything else that routes through me today needs an owner.

The thesis for this role is simple. Learn each piece by doing it yourself. Document it so someone else can run it. Hire an Operations Associate to take it from you. Move up to the next piece. A year from now, the operational layer of this company should run without me being asked a question, and you should be the one running it.

What you will own

Five areas. You run all of them personally at first, then you hire and build the systems that run them after you.

• Revenue operations Billing, collections, and payments across Stripe and HubSpot. Quote to cash from signed order form to first invoice, including the automation project underway with our RevOps consultant. Sales operations for our AEs: pipeline and forecast reporting, commission calculation, deal desk support within guardrails I set, and the HubSpot setup our reps actually use. Account changes, meaning upgrades, downgrades, churn, and cross sells reflected correctly in every system.
• Contracts and vendors Contracts on our templates: order forms, MSAs, NDAs, partner agreements, with a short list of what comes to me. Vendor and SaaS management: renewals, usage audits, seat counts, and cost. Making sure what a customer signed, what they use, and what they pay always match.
• Partner administration Rev share calculation and payment for our ATS partners. Partner records, pipeline, and co marketing logistics in HubSpot. Over time, joining and then running our standing partner check ins once you know their business as well as I do.
• People and recruiting operations The recruiting process for every open role except final interviews, which stay with me and the hiring manager: sourcing, outreach, scheduling, pipeline in Ashby. Offers, Deel, onboarding and offboarding, PTO and expense policies, review cadence. Hiring and managing the Operations Associate who takes the first layer of this work from you.
• Systems, process, and compliance Documentation for every process you touch, written so a junior person can run it. The security and data packet enterprise customers ask for in vendor review, and SOC 2

[…]
eath the title. It is the first six months and how you earn everything after

• You want a defined scope that does not change. This role expands every quarter
• You prefer to coordinate rather than own. I need someone who closes things, not someone who tracks them

About Whippy

Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email at scale, with every conversation in one shared inbox. Replies get assigned to a teammate, handled by an AI agent, or carried forward by an automation, and the data flows back into your systems in the format you need. It cuts the repetitive work and frees teams for the human work that drives revenue.

We're industry agnostic, with our biggest wins in staffing, healthcare, and other in person businesses going through digital transformation. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide.

Whippy was founded in 2021 by me and our CTO, Jack Kennedy. Jack is an engineering machine and a marathon runner. I started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack.

Location

Remote, open to candidates in Latin America or the United States. Preference for people near where the company actually operates: Los Angeles or New York, where I spend most of my time, or Buenos Aires, where our CS team is based and we have a WeWork office. US Eastern hours (so yes if you are West Coast expect to be an early riser). Full English fluency required.

Hiring process

• You apply and I review it myself
• A 45 minute call with me
• A take home: I give you a real snapshot of how one process runs today, and you come back with how you would fix it, document it, and hand it off. You present it to me on a 45 minute call
• A 30 minute call with Jack, our CTO
• References, including someone who reported to you