IT Learning Specialist & Trainer

The posting, as Wilson Elser - Business & Legal Professionals wrote it

At Wilson Elser , we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms.

Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.

The Position

We are seeking a people-first, knowledge-driven Learning Specialist & Trainer who thrives on building meaningful relationships with end users and guiding them through curated, supportive training experiences. The ideal candidate is a recognized subject matter expert in corporate training and its integrated ecosystem, with a genuine passion for empowering people through positive change management. This role is designed for someone who loves working with people, finds deep satisfaction in helping others learn and grow, and understands that successful technology adoption starts with trust, patience, and exceptional communication. Experience working with professionals, ideally attorneys and their assistants, in the legal industry is a plus.

In this role, you will serve as the go-to subject matter expert on the Firm’s applications. Your primary mission is end user enablement: designing and delivering curated training programs that meet users where they are, building their confidence, and ensuring smooth adoption of software tools and processes. This opportunity is ideal for someone who genuinely loves working with people. You will cultivate strong partnerships with the attorneys, the legal support staff and IT teams, acting as a trusted guide who champions positive change management and helps individuals and teams navigate system transitions with clarity and support. You will apply principles of instructional design and adult learning theory to design presentations and training curricula. You will conduct assessments of training to continuously improve training offerings. Travel to any of our nationwide offices as needed to conduct in-person training.

Key Responsibilities

• Create courseware, update intranet content, support end users, and collaborate with IT teams to tailor training strategies for onboarding, new user groups joining the Firm, new product launches, etc.
• Deliver training in a variety of settings, for varied audiences and skill levels; live meetings, one-on-one sessions, classroom training, and curate other learning modalities focused on building lasting user confidence and competency.
• Develop and provide IT and end user training on computer hardware and application software
• Conducts the research necessary to develop and revise training courses and prepare appropriate training catalogs
• Prepares all instructor materials (course outline, background materi

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ccess to corporate discount plans and other benefits

Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com .

Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.

Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here .

California Residents may review our CCPA notice for applicants and employees here .

Wilson Elser participates in the federal E-Verify program. With respect to all new hires, we provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.

Please review the official posters for detailed information regarding your rights and protections

Download the E-Verify Participation Poster (English & Spanish)

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