Director of Customer Education

The posting, as Yoodli AI Roleplays wrote it

Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future.

We’ve always believed in the human potential. In 2021, Esha and Varun started Yoodli as an AI communication coach - to help people communicate with confidence. Since then, our users have used Yoodli for so much more: to learn new concepts through AI Roleplays, practice different kinds of conversations (sales pitches, job interviews, manager conversations), and even use Yoodli as their personal coach to help them learn to use Gemini, Claude or other AI Tools. It’s why we expanded our technology to be the AI Platform for Human Skills.

Who We Are

Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a passion for empowering people using AI. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets. We value humility, authenticity, and a can-do-attitude.

We’re backed by Madrona, Neotribe the Allen Institute for AI, Cercano, and have raised over $60M to date.

Our customers include Google, RingCentral, Databricks, Snowflake, Sandler Sales, Dale Carnegie, Toastmasters, and users in over 150 countries. We’ve been featured in Forbes, Fortune, WSJ, Geekwire, ZDNet, and several other outlets ( www.yoodli.ai/press ). You can try the platform for free at www.yoodli.ai and learn more about us in this TED Talk .

About the role

We’re hiring our first Director of Customer Education to define and build how Yoodli’s global customer and partner base learn, adopt, and succeed with Yoodli.

Reporting to the co-founder and Chief Customer Officer, this role sits at the intersection of customer experience, enablement, and revenue outcomes. You will work across Customer Success, Support, Product, Sales, and Marketing teams to build education programs that accelerate adoption, improve customer outcomes, support expansion opportunities, and help enterprise customers successfully operationalize Yoodli at scale.

Your job will be to turn customer and partner education into a repeatable engine. You'll build the programs, content, and systems that help customers drive adoption inside their organizations, keep them current with everything we ship, and scale enablement across the entire customer base.

This is incredibly important to us because we sell to L&D and enablement leaders whose entire job is education: they will assess our rollout against the standard of their own programs. Yoodli aims to create value when people practice repeatedly, see their skills improve over time, and reflect. Teaching customers and partners how to run
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ccess, Product, Marketing, and Support, including on launches, and you know how to drive work through teams you don't manage

• Experience educating enterprise program owners who roll out to hundreds or thousands of users
• High agency in ambiguity, and excellent writing. Most of this job is making complicated things feel simple
• Series B to Series D SaaS, or a comparably fast-scaling environment

Nice to have

• A background in L&D, corporate training, or communication coaching. You’ve designed first of its kind programs that pushed learning forward in new and innovative ways
• Experience crafting education programs for partner enablement and how those differ from traditional customer enablement
• Experience adapting onboarding programs for a variety of industries (e.g. healthcare vs higher ed)
• Experience with digital adoption or in-product guidance tooling
• You’ve built a customer community or user group alongside a formal curriculum

Why join

• A rare first-hire mandate: you define what customer education means at Yoodli, with direct access to the founders and visibility across every team
• Education is our thesis. We sell experiential learning, so how we teach our own customers is the proof that it works
• Real leverage: what you build shows up in adoption and renewal numbers, and you’ll have the instrumentation to prove it
• A team that believes people learn by doing, and will give you the room to build that conviction into how we serve customers

Compensation and location

• Total compensation is targeted at $195,000 - $210,000 USD (depending on location and experience)
• Equity opportunities at a fast growing company
• Health, dental, vision insurance
• 401k plans
• Unlimited PTO, free lunches at the office (if you’re based in Seattle)
• US-based opportunity, Seattle (preferred) or San Francisco (remote)

Yoodli is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.