Senior Director, Strategic Account Management

The posting, as Zinnia wrote it

WHO WE ARE

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE

As the Senior Director, Strategic Account Manager you are responsible for driving Zinnia’s clients and their end customers overall experience. Success will be measured by the level of client satisfaction, strategic and tactical leadership, oversight and optimizing client support to the agreed upon strategies and plans. The primary focus of the role will be to be a strong advocate for the client within Zinnia, and to represent a consolidated view of Zinnia within the client organization. This role will also represent a consolidated view of the client within the Zinnia organization. This role will be central in defining new metrics and implementing in partnership with the delivery management team. The Sr. Director, Client Account manager will develop relationships with key client executives and decisions makers, be a strong business and Zinnia advisor to them, work on building their trust and confidence in order to successfully accomplish client goals while presenting a full view of Zinnia's services, products and technology for the clients to leverage.

The role requires significant oversight, planning and consultative skills; all leveraged in interfacing with some of the most senior decision makers in our client organizations. This role is enabled by all Zinnia functions including and not limited to Business Operations and Services, Technology and Delivery Services, Finance and Zinnia executive leadership; forming a single point of client ownership and accountability.

WHAT YOU’LL DO

This role will become an extended part of our client’s leadership team including responsibility for client joint governance and prioritization.

• Ensure Zinnia business commitments and priorities are met, and any roadblock or contentions are addressed and resolved timely to the satisfaction of client. Ensure functional organizations are clear about lines of responsibility and authority
• This role owns and is accountable for the Client within the Zinnia framework including project delivery, day to day operations, service delivery and financial management
• The Client Partner will work closely with the Zinnia internal teams to represent and communicate frequently the end-to-end customer experience and will work with internal teams to help achieve client objectives and, at the same time, work with the client to identify what Zinnia would need to ensure that it is able to app

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a virtual workforce

• Diplomacy skills including the ability to broker and achieve reasonable compromise
• Demonstrate strong goal orientation
• Extremely organized with exceptional follow through
• Self-starter with a high energy level, commitment to excellence, and a diligent work ethic
• Strong ability to lead employees in a matrix environment
• Ability to travel a minimum of 25%, depending on client situations

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid in certain Company locations. The salary range for this position is $200,000.00 to $230,000.00. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location. The range may vary above or below the stated amounts. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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