Commercial Implementation Manager

The posting, as Zipline wrote it

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Zipline is building a new logistics system, and bringing that system into the real world requires more than great technology. Every new partner, product, and operating model needs to be translated into a solution that works reliably for the people and businesses using it every day.

The Implementation Manager will own cross-functional programs that turn commercial requirements, new products, and operational learnings into scalable, repeatable partner experiences. You’ll work across the partner lifecycle—from preparing partners for launch and introducing new capabilities to improving how we manage performance, communicate with partners, and continuously improve live operations.

A major initial focus of this role will be building two closely connected capabilities: how we understand and improve partner operational performance, and how we communicate with partners about their operations and Zipline's products. You’ll help make commercial operations more predictable, detect performance issues earlier, create clearer signals from the field, and ensure recurring learnings become better products, processes, training, communications, and partner systems.

This is a hands-on program management role. You’ll move between dashboards and order-level investigations, partner and field feedback, implementation planning, cross-functional working sessions, and partner-faci
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ons become more predictable, measurable, repeatable, and easier to scale —while Product and Engineering receive stronger signals from the field and our partners have a clearer understanding of what's working, what's changing, and what they need to do to be successful.

What Else You Need To Know

The starting cash range for this role is $140,000 - 180,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
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As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.