Senior Site Reliability Engineer

The posting, as Zocdoc wrote it

Our Mission

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.

We’re here to give power to the patient.

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

Your Impact on Our Mission

Zocdoc is looking for a Senior Site Reliability Engineer to keep our production systems reliable, observable, and recoverable. Patients and providers depend on our platform to find and book care. Reliability here means understanding a request's full path across the edge, cloud infrastructure, services, and integrations, not just whether one service is up.

You'll operate and improve production infrastructure and observability, serve as an incident commander, and automate away recurring operational work instead of absorbing it. You'll go deep in a few of the areas below and stay fluent in the rest, partnering with our developer platform, database reliability, and product engineering teams so production stays safe as teams ship quickly.

You'll enjoy this role if you...

• Believe teams can't operate what they can't see, and enjoy building the telemetry and alerting that fixes that
• Like hands-on problems that span the network edge, cloud infrastructure, application code, and third-party dependencies
• Would rather automate a recurring task once than do it by hand every quarter
• Stay calm leading incidents and use blameless retrospectives to drive real improvements
• Care about clear ownership and closing the loop with the teams you support
• Use AI tools to move faster while holding a high bar for validating what they produce

Your day-to-day is...

• Operating and evolving our observability stack (Datadog, Sentry, Honeycomb, OpenTelemetry pipelines), including alerts, SLIs, and SLOs that page the right owner
• Serving in the on-call and incident-command rotation, and driving follow-up work from retrospectives to completion
• Provisioning and maintaining AWS accounts and ECS/EKS clusters with our cloud engineering partners, and right-sizing capacity so we meet reliability targets without over-provisioning
• Running and hardening the network edge: CDN, bot protection, API gateway, and WAF
• Designing and testing failover and recovery for compute, network, and edge, including game days and DR exercises
• Applying infras

[…]
ges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$180,000 — $220,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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