Senior GTM Onboarding Manager

The posting, as ZoomInfo wrote it

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.

As the Senior Customer Onboarding Manager , you will be responsible for ensuring the successful execution of ZoomInfo's customer onboarding strategy and accelerating customer adoption of ZoomInfo's products and solutions. This role combines go-to-market (GTM) expertise, solution development, and project management to help customers translate business objectives into actionable use cases and measurable outcomes. The Senior GTM Onboarding Manager partners with Customer Success, Customer Training, and Customer Integrations teams to develop and execute effective onboarding plans, including goals, timelines, solution deployment, and resource coordination to accelerate value for ZoomInfo customers.

What You'll Do

• Manage comprehensive onboarding programs for a portfolio of ZoomInfo customers, ensuring a highly organized experience with clearly defined goals, timelines, deliverables, and success metrics. Serve as a primary point of contact throughout onboarding and implementation.
• Lead strategic discovery conversations to understand customers' GTM objectives, business challenges, existing workflows, and technology environments, translating insights into actionable onboarding strategies and prioritized use cases.
• Develop and execute implementation strategies that align customer business objectives with ZoomInfo's products and capabilities, ensuring successful onboarding within defined SLAs.
• Partner with customers to assist with design, build, and deploy GTM solutions and workflows, demonstrating a hands-on approach to translating business requirements into practical, scalable solutions.
• Work directly with customers to establish expectations, define project milestones, manage dependencies, coordinate customer tasks, and provide regular updates throughout the onboarding lifecycle.
• Collaborate cross-functionally with Customer Success, Training, Integrations, and Solutions Engineering teams to deliver a cohesive implementation experience that drives product adoption and measurable business value.
• Manage multiple simultaneous onboarding projects, balancing strategic priorities, customer satisfaction, technical requirements, and execution timelines while proactively identifying risks and removing obstacles.
• Serve as a strategic advisor to customers, applying GTM best practices and product expertise to recommend solutions that improve sales and marketing processes, operational efficiency, and business outcomes.
• Ensure a seamless transition to Customer Success and Account Management teams through standardized handoff documentation that captures customer objectives, deployed use cases, implem

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yees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here

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About us:

ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.

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ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

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