Sr Forward Deployed Engineer

The posting, as Zuora wrote it

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

Embedded build

• Co-build integrations, prototypes and agents with customer engineering teams in fixed-time engagements measured in weeks to months: production-quality code with a declared destination and a maintainer of record.
• Co-author the specification with your Forward Deployed Product Manager, and agree scope and success measures with the customer before you build.
• Prototype on the customer’s real data within the first few weeks, then harden it for production: security review, monitoring, and evals for AI-driven workflows.
• Design and ship production agents and multi-agent workflows: tool and function calling, sub-agents, orchestration, and MCP servers and clients, with context and retrieval engineered for quality, latency and cost.
• Integrate Zuora with the customer’s existing stack, including third-party metering and entitlement tools and ERP, CRM and finance systems, with Zuora as the order-to-revenue system of record.
• Build AI-monetization integrations: usage and AI-credit metering feeds, credit wallets and drawdown, and the billing and revenue flows behind them.
• Take Zuora’s new AI agents into their first customer deployments, extending the platform toward new use cases and new customer segments.

Agent quality and control

• Build eval harnesses and golden datasets with your Forward Deployed Product Manager and customer experts. Set acceptance thresholds and run evals in CI to gate every change.
• Implement guardrails and human-in-the-loop controls: least-privilege access, approval gates for write actions, and segregation of duties.
• Instrument everything (tracing, logging of prompts, inputs, outputs and model versions) so every agent action can be reconstructed for audit.
• Build with AI coding agents (Claude Code, Cursor or similar) as an everyday practice, and review their output with production rigor.

Product feedback loop

• File gap reports into the product roadmap. You’re the highest-fidelity sensor the product org has on what customers actually need built.
• Write the engagement Brief at exit, our standard write-up of what was built, what broke, what’s reusable and where it should live next. Turn what works into reusable components.

Ownership & handoff

• Hold the warranty window (roughly 30–60 days after go-live), then hand off to the named maintainer of record with runbooks and documentation. FDE doesn’t keep a maintenance book of business

[…]
Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here .

Base Pay Details
$208,600 — $312,900 USD