VP, Product Design

The posting, as Zuora wrote it

COMPANY OVERVIEW

Zuora was founded to help companies navigate one of the most fundamental shifts in modern business: the move from one-time transactions to recurring, usage-based and increasingly complex monetization models. Today, that shift is accelerating as companies across industries rethink how they package, price and deliver value in an AI-driven world. Zuora sits at the center of this transformation.

The company provides a cloud-based platform that enables organizations to manage the full quote-to-cash lifecycle, including pricing, billing, collections, payments and revenue recognition. Its breadth across the quote-to-cash stack, combined with its ability to handle highly complex pricing models, has positioned Zuora as a trusted partner to finance organizations and a mission-critical platform for modern monetization.

The market is now entering another period of fundamental change. AI and agentic technologies are reshaping how software is built, how customers interact with products and how companies create and monetize value. Zuora has an opportunity not simply to add AI to its existing products, but to rethink the product experience and the way customers interact with software in an AI-native world.

This is a critical inflection point for Zuora. The company has a strong product foundation, deep enterprise relationships and significant domain expertise. At the same time, there is an opportunity to reimagine how the product experience works when AI can understand intent, make recommendations, take action and increasingly operate on a customer's behalf.

Zuora is seeking a VP, Product Design to play a central role in defining that future. This leader will help shape the next generation of Zuora's product experience and establish a design model built for an AI-native and increasingly agentic world.

ROLE & RESPONSIBILITIES

The VP, Design will lead the evolution of design at Zuora as the company transforms toward an AI-native product and operating model. This leader will partner closely with Product, Engineering, AI and executive leadership to rethink how customers interact with Zuora—not simply by improving existing interfaces, but by exploring fundamentally different ways software can understand intent, guide decisions and take action.

Define the design vision for an AI-native product experience. Establish a clear design vision and point of view for how Zuora products should work in an AI-driven and agentic world. Help the organization move beyond traditional user-interface thinking toward experiences built around customer intent, intelligent assistance, automation and outcomes.

Help define what the next generation of enterprise software looks like. Challenge existing assumptions about how customers should interact with complex enterprise applications. Explore when customers should interact directly with the product, when AI should act on their behalf, and where the right balance exists between automation, human control, transpar
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Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here .

Base Pay Details
$260,000 — $390,000 USD