Manager, Medical Benefit Operations

The posting, as Justworks wrote it

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

Do you have a passion for working with people and helping others grow professionally and personally? Are you a champion at leading through projects and working collaboratively with team members and cross-functional teams? Do you enjoy leaning into complex problems and tackling them through critical analysis? Are you driven by delivering the best possible solutions and making a practical and emotional impact on customers? Justworks has just the right opportunity for you!

As the Manager, Medical Benefit Operations, you will be integral to the success of our medical insurance products. You will help the team grow through overseeing day-to-day operational tasks and projects, identifying areas for improvement, and working with our external partners as well as Product, Engineering, Legal/Compliance, Underwriting, Customer Support, and Finance teams to provide new and existing customers with an incredible Benefits experience. You will also help identify trends and areas for improvement, and have the opportunity to implement new procedures.

Your Success Profile

What You Will Work On

• Manage a team of professionals who are responsible for the operations of our medical insurance products for Justworks members, dependents, and customers
• Oversee day-to-day team benefits operations including:
• Forecast and plan future ticket volume to allow for volume of inquiries to scale with Justworks growth
• Establish and maintain KPIs, SLA, and Metrics Dashboards for reporting and management
• Audit individual tickets to evaluate quality and timeliness of responses
• Ensure accuracy, timeliness, and quality of the team’s work
• Provide oversight on workload and project management to ensure efficient team operations
• Create and maintain internal resource center for medical benefits
• Manage and maintain documentation on internal controls to ensure SOX compliance
• Identify areas for improvement in internal and external operational processes to ensure their scalability and simplicity
• Establishing and leading regular cadence of team meetings and communications (e.g. weekly team meetings, 1:1s, etc.)
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sed in our New York City Office is targeted at $109,000.00 to $136,000.00 per year.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com . Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report