Operations & Verifications Coordinator

The posting, as Justworks wrote it

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

Do you love to work as part of a team? Are you resourceful and adaptable in prioritizing and focusing on getting things done? Are you technologically savvy and able to quickly learn new systems and software programs? Do you pride yourself in your attention to detail and ability to organize? If so, we’d love to hear from you!

As the Operations and Verifications Coordinator, you will assist the Unemployment Insurance Claims Team and Tax Teams with resolving state inquiries (including child support fact-finding documents, mortgage and earning verifications, wage audits, and more) and remitting other necessary information to state agencies. This is a highly cross-functional role, working across teams with Customer Success, Mailroom and Workplace, Business Operations, Onboarding, and Payment Tax Unit. By timely remitting documentation to the correct interested party, you play a key role in maintaining the integrity within the program for all stakeholders and add value to Justworks customers.

Your Success Profile

What You Will Work On

• Process child support, mortgage, wage audit, earnings and benefit verification as well as other urgent requests from state departments accurately and timely.
• Manage heavy mail volumes. Collect, scan, sort and file mail. Partner with the mailroom to ensure that the department’s mail is uploaded and properly assigned to the appropriate workflow boards.
• Collaborate closely with the Senior Operations and Verifications Coordinator to provide direct support to the unemployment claims and tax teams.
• Pull, organize and take actions on documents retrieved from multiple states' websites accordingly.
• Partner with the Unemployment and Tax teams to ensure that outgoing and incoming mail is addressed and sent to the appropriate state agency and other responsible parties.
• Partner with Unemployment Hearing Representative to complete pre-hearing requirements such as document submissions to state agencies, witnesses, and claimants. Schedule witness preparation meetings and complete hearing registrations.
• Assist senior team members in building out internal resources (h

[…]
osition based in our New York City Office is targeted at $29.81 to $35.10 per hour.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com . Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report