Director, Retail Customer Operations

The posting, as Kinder's wrote it

BUILT ON FLAVOR. FUELED BY PEOPLE.

What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.

With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships . Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives.

About The Role

Kinder’s is seeking a Director, Customer Operations, Retail and Alternative Channels to lead service and order execution across these customer portfolios, develop two Senior Managers, and build the processes needed to support continued growth.

We are a fast-growing company bringing flavor solutions to consumers nationwide. Our team values quality, collaboration, practical problem solving, and a commitment to our customers.

How you’ll have an impact at Kinder’s

Reporting to the Senior Director of Customer Operations, you will lead the Senior Manager for Retail and the Senior Manager for Alternative Channels. You will set priorities and service standards across both portfolios, serve as the senior escalation point for customer operations issues, and align Sales, Planning, Co-Manufacturing, Inventory Control, Logistics, Warehousing, and Finance around customer needs. You will own customer operations outcomes and partner with the teams that manage production, inventory, transportation, and distribution.

Key Responsibilities

Portfolio and people leadership

• Lead, coach, and develop the Retail and Alternative Channels Senior Managers; set clear goals, decision rights, and succession plans for their teams.
• Establish consistent order management and customer service practices across channels while accommodating customer-specific requirements, including grocery, club, ecommerce, and emerging accounts as applicable.
• Own the operating cadence for portfolio priorities, service risks, escalations, and corrective actions; communicate decisions and tradeoffs to senior leadership.

Customer strategy and execution

• Partner with Sales and customer teams on business plans, new item launches, promotions, seasonal programs, distribution changes, and customer-specific order cadences.
• Oversee order-to-delivery performance through the Senior Managers, from order receipt and confirmation through shipment, customer communication, and issue resolution.
• Align with Demand and Supply P

[…]

• We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here.
• We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow.
• We believe our job is to take smart risk, not to eliminate risk.
• We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart.
• We aren’t trying to be average – we want to do exceptional things, and we are willing to work hard to achieve them.

BENEFITS THAT BRING MORE TO THE TABLE

We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process.

OUR RECIPE FOR BALANCE

We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.

WHERE EVERY INGREDIENT MATTERS

Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at careers@kinders.com