Director, Internal AI Operations

The posting, as LaunchDarkly wrote it

About the Job

LaunchDarkly is looking for a strategic, execution-oriented Director of Internal AI Operations to run and continuously improve how our company adopts and scales AI, establish the operational objectives, processes, and work plans that turn AI from a collection of tools into a measurable business capability and work with leaders across several functions to put the company’s AI direction into practice.

Responsibilities

• Reporting: Build and maintain visibility into AI spend and usage. Develop adoption, efficiency, and cost metrics and report on tool overlap, cost drivers, and open risks. Support Finance with forecasting, budget tracking, anomaly detection, and vendor and model-cost optimization. Functional and technical leaders own efficiency, waste, cost, usage, and ROI within their portfolios; AI Operations prepares regular reporting and flags performance gaps for follow-up.
• Portfolio management: Maintain the inventory of AI tools, initiatives, agents, vendors, integrations, owners, status, spend, risks, and dependencies. Establish the processes and standards that keep it accurate across teams.
• Reviews: Participate in reviewing new AI Vendor requests and own and manage the Internal AI Feature Review process from intake through decision, conditions, approval, exception, or rejection, coordinating inputs from Security, Legal, IT, and business owners.
• Policy operations: Develop and maintain the company’s Internal AI Policy supporting resources with Legal and Security, and the Executive team, along with supporting resources. Recommend policy changes and put approved changes into operation.
• Transformation and migration: Track the AI roadmap, migrations, platform dependencies, adoption milestones, resourcing, risks, and executive decisions.
• Partnership with our technology teams : Collaborate on new AI product initiatives, empowering our product teams with how they identify and deliver value around AI.
• Administration and audit: Define and audit standards for access, ownership, configuration, data controls, logging, retention, vendor settings, and offboarding.
• Communications and enablement: Own the Internal AI communications calendar, stakeholder updates, FAQs, launch materials, training coordination, and policy-change communications.
• CoE coordination: Establish a common cadence and minimum artifacts across distributed AI CoEs without centralizing their technical or domain ownership.

Qualifications

• 15+ years of progressively responsible experience in AI or technology operations, enterprise systems, data and analytics, FinOps, governance, transformation, or a related field, including 5+ years leading teams or complex cross-functional programs.
• Demonstrated success designing, implementing, or scaling an operating model across multiple functions, including clear ownership, policies, processes, metrics, governance, and measurable outcomes.
• Experience managing an enterprise portfolio of AI or technolo

[…]
nd stability of software releases, without the fear of end customer outages

• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com .

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