Manager, IT PMO

The posting, as Lincoln Property Company wrote it

The IT PMO owns the strategy, roadmap, and ongoing lifecycle of one or more of Lincoln's core technology platforms supporting property management, asset management, leasing, and development operations. This role partners directly with business stakeholders to translate operational needs into product requirements, prioritizes enhancements and releases based on business value, and ensures the platforms in their portfolio remain reliable and continue to evolve with the business. Unlike project work with a defined end date, the IT PMO owns the platform on an ongoing basis, well beyond go-live. This role reports to the Head of IT, with a dotted-line reporting relationship to the Chief Operating Officer.

Essential Duties and Responsibilities

• Own the product strategy and roadmap for assigned technology platforms (e.g., property management, leasing, maintenance and work order, tenant experience, or development and construction systems).
• Gather and prioritize business requirements from property management, asset management, development, and corporate stakeholders.
• Translate business needs into clear product requirements, user stories, and acceptance criteria for internal teams and external vendors or developers.
• Manage the platform backlog, balancing enhancement requests, defect fixes, compliance needs, and strategic initiatives.
• Partner with the Head of IT and business sponsors to build and communicate the product roadmap, including release planning and timing.
• Serve as the primary business owner for platform vendor relationships, including contract renewals, licensing, and escalation of service issues.
• Define and track product success metrics, including adoption, utilization, satisfaction, and cost per unit, and report on platform performance.
• Lead user acceptance testing, training coordination, and change management activities associated with new releases or feature rollouts.
• Evaluate new features, integrations, and third-party tools against business needs and total cost of ownership.
• Act as the subject matter expert on assigned platforms, providing guidance to internal teams and end users.
• Partner with the Head of IT on major platform initiatives that require formal project governance, while retaining ongoing platform ownership before and after the project closes.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Business, Information Technology, Real Estate, or a related field required; equivalent experience considered in lieu of a degree.
• 5+ years of experience in product management, business systems analysis, or platform ownership, ideally supporting commercial real estate, property management, or development operations.
• Direct experience with property management, leasing, or development and construction technology platforms (e.g., Yardi, MRI, Procore, Salesforce, or similar) strongly preferred.
• Demonstrated ability to gather requirements from non-techni

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f a role, please contact Human Resources at hr@lpc.com. Requests for accommodation will be treated confidentially to the extent permitted by law.

Work Authorization/ E-Verify - Lincoln Property Company participates in E-Verify. All offers of employment are contingent upon the candidate providing valid authorization to work in the United States. Lincoln Property Company does not sponsor employment visas, including H-1B, for this position at this time.

Background Check - Employment offers are contingent upon the successful completion of a background investigation, which may include verification of prior employment, education, criminal history, and other checks as permitted by applicable federal, state, and local law. The nature and scope of background checks may vary by role and location. Certain roles may require additional screening based on duties (driving history (MVR), financial background check, etc.)

Health and Safety - Lincoln Property Company is committed to maintaining a safe and healthy work environment in compliance with all applicable federal, state, and local occupational health and safety regulations, including OSHA requirements. Certain roles may have specific health, safety, or physical requirements that will be communicated during the hiring process. Employees may be required to wear personal protective equipment (PPE) or comply with site-specific safety protocols depending on the nature of their assignment.

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.