Bilingual Customer Account Coordinator (Mandarin/English)

The posting, as Marketech International Corporation USA wrote it

About Us

Founded in 1988, Marketech International Corp. (MIC) is a global technology and engineering company supporting semiconductor, high-tech manufacturing, cleanroom, and mission-critical facility projects. MIC provides turnkey facility integration solutions, including cleanroom and MEP construction, DI water, gas and chemical supply systems, wastewater treatment, facility monitoring and control systems, installation, and maintenance services.

Through Marketech International Corporation USA, we support major semiconductor and industrial projects across the United States.

Job Overview

Marketech International Corporation USA is seeking an organized and customer-focused Bilingual Customer Account Coordinator who is professionally fluent in Mandarin Chinese and English.

This position will serve as a day-to-day point of contact for assigned customer accounts while coordinating customer requests, vendor communication, quotations, material procurement, order tracking, deliveries, and project-support activities. The Customer Account Coordinator will work closely with customers, vendors, Procurement, Project Management, Operations, Warehouse, Finance, and international teams to ensure account and order information is accurate, communicated clearly, and aligned with project requirements.

The ideal candidate has experience in customer service, account support, sales coordination, procurement, supply chain, or project coordination. Success in this role requires strong bilingual communication skills, attention to detail, organization, and consistent follow-through in a fast-paced semiconductor and high-tech construction environment.

Key Responsibilities

Customer Account Coordination

• Serve as a day-to-day point of contact for assigned customer accounts.
• Develop and maintain positive, professional relationships with customers and project stakeholders.
• Understand customer requirements, material requests, project schedules, and service expectations.
• Respond to customer inquiries and provide timely updates regarding quotations, orders, materials, deliveries, and project-related needs.
• Proactively follow up on open requests, pending quotations, order changes, delivery updates, and unresolved concerns.
• Coordinate customer requests with the appropriate internal departments.
• Support customer satisfaction, account retention, and long-term business relationships.
• Identify potential account needs and communicate business opportunities to management.
• Maintain accurate customer information, communication records, account activity, and supporting documentation.

Bilingual Communication and Coordination

• Communicate professionally in Mandarin Chinese and English with customers, vendors, international teams, and internal stakeholders.
• Facilitate communication between Mandarin- and English-speaking business partners.
• Clearly communicate customer requirements, vendor information, order details, and project updates in both lang

[…]
nd purchasing support

• Order and delivery tracking
• Material coordination
• Project support
• Cross-functional collaboration
• ERP and CRM system awareness
• Documentation and reporting
• Customer issue resolution
• Risk identification and escalation
• Organization and prioritization
• Attention to detail and accuracy
• Professional communication
• Accountability, reliability, and follow-through

Work Environment

This position is primarily performed in an office and project-support environment within the semiconductor, engineering, construction, and manufacturing industry. The Bilingual Customer Account Coordinator will communicate regularly with customers, vendors, international teams, procurement personnel, warehouse personnel, project managers, operations teams, finance personnel, and other internal stakeholders.

The position requires the ability to coordinate multiple customer accounts, orders, vendor requests, and project-support activities in a fast-paced environment. Work will involve frequent computer use, phone and email communication, bilingual correspondence, quotation preparation, document review, order tracking, and coordination with internal and external business partners.

Occasional travel to customer locations, vendor facilities, or project sites may be required based on business needs.

Benefits

• 100% employer-paid Medical, Dental, Vision, Life, and Short-Term Disability insurance for the employee
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• 401(k) Plan

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by applicable law, regulation, or ordinance.