Senior Operations Manager

The posting, as Monks wrote it

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ).

About the Role

The Senior Operations Manager helps ensure the account operates efficiently and has the processes, information, and coordination needed to support successful delivery. Reporting to the Director of Operations and Project Management, this role supports a broad range of operational needs, including systems and processes, resourcing, workflows, access management, partner coordination, and other activities that support the account’s day-to-day operations. The Operations Manager works across internal teams and external partners to keep information accurate, drive timely follow-through, and identify and escalate operational risks.

Responsibilities

Operational systems and process management

• Day-to-day administration of the systems, tools, trackers, and documentation used to operate the account.
• Implementation and maintenance of operational processes, SOPs, R&Rs, intake processes, escalation paths, and ways-of-working documentation.
• Monitoring adoption and identifying recurring workflow issues, inefficiencies, or gaps for escalation to the Director of Operations and Project Management.
• Coordination of operational readiness for new systems, tools, and process rollouts.

Resourcing and capacity management

• Maintenance of allocation, availability, open-role, freelance, transition, leave, and capacity tracking across the business.
• Coordination with Account, Project Management, Casting, and department leads to keep resourcing information current.
• Preparation of recurring capacity and resourcing reporting for Operations and account leadership.
• Identification and escalation of allocation issues, coverage gaps, and staff-plan discrepancies.
• Administrative coordination of approved staffing changes, while Project Management retains ownership of project-level assignments and delivery needs.

Finance and procurement operations

• Maintenance of operational inputs and audit trails for scope, budget, burn, reconciliation, invoices, purchase orders, vendors, and payments.
• Coordination with Finance, Account, Project Management, and Production to ensure financial information is accurate and submitted on time.
• Monitoring and follow-up on invoices, job numbers, purchase orders, time entry, vendor setup, payments, and other outstanding actions.
• Preparation of recurring financial and operational reporting inputs for leadership and client reporting.
• Escalation of financial and procurement risks to the Director of Operations and P

[…]
Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.