Mission Support Manager

The posting, as Motional wrote it

Mission Summary

The Mission Support Manager is responsible for leading and scaling Motional's Mission Support organization to ensure safe, efficient, and reliable execution of fleet readiness and field support operations. Reporting to the Director of Test Operations, this role serves as the strategic and operational leader for Mission Support functions, overseeing frontline supervisors and specialists while driving operational excellence, workforce planning, and cross-functional execution. The Mission Support Manager is accountable for developing and executing strategies that maximize fleet availability and mission readiness through effective management of vehicle bring-up and shutdown activities, platform safety checks, charging operations, vehicle troubleshooting, software deployment support, and field recovery activities. This role oversees Fleet Management functions, Calibration operations, Test Operations, and also partners with Engineering and Infrastructure teams to deliver fleet readiness objectives, improve operational processes, and ensure service levels consistently meet business requirements. The Mission Support Manager is a highly effective people leader with strong operational acumen who can balance tactical execution with strategic planning while thriving in a dynamic and rapidly evolving autonomous vehicle environment.

What You’ll Be Doing

• Lead and develop the Mission Support organization, including Mission Support Supervisors and Specialists, by providing coaching, performance management, career development, and succession planning.
• Establish and execute operational strategies that ensure fleet readiness, vehicle availability, and mission execution objectives are consistently achieved.
• Own and manage fleet readiness performance metrics, including vehicle uptime, mission-ready percentages, charging compliance, field recovery response times, and operational efficiency targets.
• Oversee daily fleet support activities, including vehicle inspections, platform bring-up and shutdown procedures, software updates, charging operations, troubleshooting, and non-nominal vehicle recovery activities.
• Ensure safe, compliant, and standardized execution of all Mission Support procedures across shifts and operating locations.
• Develop staffing models, scheduling strategies, and resource allocation plans that effectively support business growth, surge operations, and commercialization activities.
• Serve as the operational escalation point for fleet readiness disruptions, complex vehicle events, and cross-functional execution challenges.
• Lead root cause investigations and implement corrective actions to improve operational reliability, fleet availability, and service delivery.
• Lead Fleet Management, Calibration, and Test Operations teams to identify operational risks, prioritize initiatives, and optimize fleet performance.
• Drive continuous improvement initiatives by developing and implementing scalable processes,

[…]
ible reality. We’re driven by something more.

Our journey is always people first.

We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.

Higher purpose, greater impact.

We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.

Scale up, not starting up.

Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.

Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter , LinkedIn , Instagram and YouTube .

Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.