Principal Product Manager, CX & Platform Integrity
MrBeast · Primary: Bay Area (San Francisco/Peninsula) | Secondary: NYC · $235k–$300k
Posted by MrBeast on their careers site · View the original posting
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About Us
Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.
Principal Product Manager, CX & Platform Integrity
Reports to: Director of Product
Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.
About the Role
Beast Industries is building a new consumer app and we are hiring for a Principal Product Manager to set product direction for the internal tools that support and safeguard members: the consoles, queues, and automation our agents and investigators use every day.
What you'll own
Own the product roadmap and requirements for operations tooling: agent, analyst, investigator consoles, case management, moderation review queues, escalation routing, data access and deletion workflows, and reporting.
Own the requirements for the case management and enforcement tooling that integrity investigators use: one-click actions connected to the app backend (lock an account, force ID verification, hold a payout), bulk actions across linked accounts surfaced through a network view, restricted states for ambiguous cases (a member can still play but can't touch prizes or balances), and an audit log of who took each action and why.
Build the identity and enforcement tooling that keeps bad actors out: give investigators the signals to catch fraud, bots, cheaters, and banned users returning on alternate accounts, and own the challenge and veri
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and safety rules. COPPA or comparable minor-safety experience is a strong plus, given who our members are.
Experience getting a consumer app through app store review, ideally with features involving prizes, payments, or younger users.
Trust and safety or support tooling experience: moderation workflows, case management, and enforcement systems.
Build-vs-buy judgment, including deep third-party integrations through APIs and webhooks.
Enough technical fluency to read API documentation, scope an SDK integration, and partner with engineering on sequencing work.
Clear writing, including PRDs engineers build from, and the ability to explain tradeoffs to operations, policy, and legal.
Nice to have
Applied AI experience in support or safety: LLM-assisted triage and decision support, with evaluation and guardrails.
Experience with vendors like Helpshift, Zendesk, Sierra, Decagon, Cinder, Arkose, Zentropi, Musubi, Sift or other CX, fraud, and safety vendors.
Experience with age assurance or consent vendors such as k-ID and Persona.
Experience with sweepstakes, contests, or gaming.
Experience with live, real-time environments.
Location: Bay Area - Reporting To: Director of Product: $235k - $300k base + equity + benefits
Benefits
The Perks, Why Work On the MrBeast Team
We are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen.
- Competitive Salary
- Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance
- Company contributions to employee Health Savings Accounts (HSA)
- 401k Plan with Safe Harbor company-matching
- Flexible vacation policy and paid company holidays
- Company-provided technology package
- Relocation assistance where applicable, including travel and company-provided housing for the first 90 days