Strategic Operations Analyst Intern - Summer 2027
National Life Insurance Company · Addison, TX; Montpelier, VT · $19–$28 /hr
Posted by National Life Insurance Company on their careers site · View the original posting
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Visa sponsorship: Says no sponsorship · This posting says it won't sponsor
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The posting, as National Life Insurance Company wrote it
Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.
Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.
We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.
Please note that we do not offer visa sponsorship for this position.
POSITION SUMMARY
The Strategic Operations Analyst Intern will support New Business and Underwriting strategic initiatives by translating operational, BPO, and vendor performance data into actionable business insights. This role will help leaders better understand how work is being completed, how resources are being utilized, where performance is improving or declining, and where operational adjustments may be needed.
The intern will work across workflow performance, service-level results, BPO effectiveness, production trends, and vendor execution. They will analyze data, identify meaningful trends or outliers, and help turn findings into practical recommendations that improve operational consistency, SLA adherence, and overall business performance.
This role is ideal for someone who enjoys working with data, identifying patterns, asking why performance changed, and communicating findings in a clear and practical way.
KEY RESPONSIBILITIES
- Analyze operational performance across New Business and Underwriting, including workload completed, workload outstanding, resource utilization, SLA performance, submit volumes, and timing of key work throughout the day.
- Identify trends and changes in performance on a week-over-week, month-over-month, and year-over-year basis, helping leaders understand what is improving, declining, or remaining consistent and the potential drivers behind those results.
- Support BPO performance analysis by evaluating productivity, quality, SLA adherence, workload ownership, and the percentage of overall NB/UW work being completed by BPO teams, helping quantify the operational value and capacity gained through the partnership.
- Monitor vendor operational performance by reviewing key measures such as turnaround time, accuracy, hit rates, utilization, order volume, and spend trends, and help identify changes or issues that may require further review or escalation.
- Develop dashboards, summaries, and other reporting that turn complex data into clear insights for operational and senior leadership.
- Partner with leaders across the organization to investigate performance gaps, identify op
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ket factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.
Additional Compensation and Benefits . The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.
Hourly Pay Range
$19 — $28 USD
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.