Consumer Product Communications Lead

The posting, as OpenAI wrote it

About the Team

OpenAI’s Product & Research Communications team helps people understand our technology, what it makes possible, and how to use it. We work closely with teams across the company to bring new products and research to the world, tell stories grounded in real experiences, and build trusted relationships with journalists.

About the Role

We’re looking for a Consumer Product Communications Lead to shape how people understand and experience ChatGPT and OpenAI’s consumer-facing products. You’ll lead product communications strategy, launches, and proactive campaigns, and manage the agency partner supporting this work.

You’ll develop a clear narrative for our consumer products and bring it to life through compelling launches, useful demonstrations, and stories about how people use AI in their everyday lives.

You’ll build momentum between announcements, finding fresh ways to reach new audiences while earning the trust of the people who use our products most deeply.

This role calls for a hands-on communications leader with strong editorial judgment, creative ambition, and the ability to turn ideas into results. You’ll have a clear point of view, work with substantial autonomy, and build close partnerships across the company.

In this role, you will

• Own the communications strategy and narrative for ChatGPT and consumer-facing products, connecting product developments to what matters to users.
• Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.
• Develop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.
• Partner closely with Product, Research, Engineering, Marketing, Design, Legal, and other communications teams to shape plans, resolve tradeoffs, and communicate accurately.
• Build relationships with consumer and technology journalists, creators, and other voices who help people understand new technology.
• Direct the consumer communications agency partner, setting priorities, writing clear briefs, giving useful feedback, and holding the team accountable for quality and results.
• Write and edit launch materials, pitches, talking points, and other communications with a high standard for clarity, accuracy, and originality.
• Anticipate questions and concerns, bring audience feedback into planning, and assess whether campaigns improve understanding and earn trust.

You might thrive in this role if you

• Expressing strong perspective / conviction / confidence / love writing narrative / influence
• Strong management skills
• Have a strong track record leading communications for consumer technology products, including major launches and proactive campaigns.
• Can turn complex product capabilities into clear, compelling stories without losing accuracy or overstating what the technology can do.
• Combine strategic judgment with hands-on execution and ar

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Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.