Employee Benefits Account Manager

The posting, as Patriot Growth Insurance Services, LLC wrote it

Employee Benefits Account Manager

Patriot Growth Insurance Services | Hybrid | Williamsville, NY | Full-Time

Why This Role Matters

As an Employee Benefits Account Manager, you'll serve as a trusted advisor to clients, helping them navigate the complexities of employee benefits programs while delivering a high level of service and strategic support. This role is ideal for someone who thrives on building lasting client relationships, managing large-group benefit programs, and creating positive outcomes for employers and their employees.

You'll partner closely with producers, consultants, carriers, and internal teams to support the ongoing success of large employee benefit accounts. From renewals and implementations to compliance support and employee communications, you'll play a key role in ensuring clients receive thoughtful guidance and exceptional service throughout the year.

How You'll Make an Impact

• Manage large-group employee benefit accounts, serving as the primary contact for day-to-day service needs and strategic account support.
• Coordinate annual renewals by preparing proposals, conducting renewal analysis, negotiating with carriers, and overseeing implementation activities.
• Support enrollment, eligibility, billing, claims, and carrier-related issues to ensure a seamless client experience.
• Prepare client-facing presentations, claim reports, and benefit program recommendations that help clients make informed decisions.
• Partner with producers and consultants to develop benefit strategies that align with client objectives and workforce needs.
• Drive client retention efforts while identifying opportunities to expand existing account relationships and enhance benefit offerings.
• Maintain accurate records and documentation within agency management systems to support efficient account administration.
• Support open enrollment meetings and employee communication initiatives that promote understanding and engagement with benefit programs.

Who You Are

• Client-focused and committed to delivering responsive, high-quality service.
• An organized professional who can manage multiple priorities while maintaining attention to detail.
• A strong communicator who can confidently interact with clients, carriers, producers, and internal team members.
• Comfortable analyzing data, interpreting benefit information, and presenting recommendations clearly.
• Collaborative and relationship-driven, with a team-first approach to solving challenges.
• Resourceful and proactive when addressing client concerns and identifying opportunities for improvement.
• Dedicated to continuous learning and staying informed on industry regulations, products, and market trends.

What You Bring

Day One

• 5+ years of employee benefits account management experience supporting large-group clients with 100+ employees.
• Strong knowledge of employee benefit plans, renewals, implementations, eligibility administration, billing, claims management,

[…]
e 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*

*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range
$75,000 — $85,000 USD