Personal Lines Account Manager

The posting, as Patriot Growth Insurance Services, LLC wrote it

Personal Lines Account Manager

Morse Insurance Agency | North Easton, MA | Hybrid | Full-Time

Why This Role Matters

As a Personal Lines Account Manager, you'll play a central role in helping clients protect what matters most. You'll serve as a trusted advisor and primary point of contact, providing thoughtful guidance, proactive service, and tailored insurance solutions that support long-term client relationships.

In this role, you'll manage a personal lines book of business, partner with producers and carrier representatives, and help clients navigate coverage options with confidence. You'll balance relationship management, policy servicing, renewals, and remarketing activities while contributing to retention and agency growth in a collaborative team environment.

How You'll Make an Impact

• Deliver exceptional client service by responding to policy inquiries, endorsements, billing questions, renewals, and service requests accurately and efficiently.
• Market and remarket personal lines accounts to identify competitive coverage options, support retention efforts, and strengthen client relationships.
• Analyze existing policies to identify coverage gaps, discount opportunities, and recommendations that align with client needs and risk profiles.
• Quote and service new and existing personal lines business across multiple carrier platforms to provide comprehensive insurance solutions.
• Collaborate with producers and internal team members to support account growth, client satisfaction, and agency objectives.
• Maintain accurate account documentation and policy records within the agency management system to ensure seamless service and compliance.

Who You Are

• Client-focused and committed to delivering a responsive, high-quality service experience.
• Naturally organized with strong attention to detail and the ability to manage multiple priorities effectively.
• Comfortable reviewing coverage options and explaining insurance concepts in a clear, consultative manner.
• Collaborative and relationship-driven, with the ability to build trust with clients, carriers, producers, and colleagues.
• Proactive in identifying opportunities to improve client outcomes and strengthen account retention.
• Adaptable and effective in a fast-paced environment where priorities can shift throughout the day.
• Committed to continuous learning and staying current on industry trends, carrier offerings, and regulatory requirements.

What You Bring

Day One

• Minimum of three years of personal lines insurance or account management experience.
• Active Massachusetts Property & Casualty Insurance License.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Outlook and Excel.
• High school diploma or equivalent.
• Ability to work independently, prioritize workload, and meet deadlines with accuracy and attention to detail.
• Authorization to work in the United States without current or future

[…]
d deliver comprehensive coverage tailored to their specific needs. Our experienced team partners with a broad network of local, regional, and national insurance carriers to provide reliable, competitive, and well-crafted coverage options. At Morse, we combine deep industry knowledge with a community-focused mindset, making us a trusted insurance resource right here in Southeastern Massachusetts.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com .

Pay Range: Posted below*

*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range
$55,000 — $70,000 USD