Personal Lines Account Manager

The posting, as Patriot Growth Insurance Services, LLC wrote it

Personal Lines Account Manager

Patriot Growth Insurance Services | Cheshire, CT; Enfield, CT; Kingston, NY; or Waterford, CT | Hybrid | Full-Time

Why This Role Matters

As a Personal Lines Account Manager, you'll serve as a trusted partner to clients by helping them protect what matters most. Your expertise, responsiveness, and commitment to exceptional service will play a key role in strengthening client relationships, supporting retention efforts, and ensuring clients have the coverage solutions they need as their lives evolve.

In this role, you'll manage and support a book of personal lines business while partnering with carriers and internal team members to deliver a seamless client experience. You'll help guide clients through policy changes, coverage questions, claims-related concerns, and renewal conversations while maintaining accurate account records and building long-term relationships.

How You'll Make an Impact

• Manage and service a book of personal lines accounts, ensuring clients receive timely, accurate, and professional support.
• Market new and renewal business to secure competitive coverage solutions that align with client needs and risk profiles.
• Respond to client inquiries regarding coverage, premiums, endorsements, policy changes, and account activity.
• Coordinate with carriers, adjusters, and clients to facilitate claims communication and support a positive claims experience.
• Review policies, endorsements, certificates, and related documents for accuracy and alignment with client expectations.
• Maintain detailed account documentation and collaborate with internal team members to support client retention and satisfaction.

Who You Are

• A relationship-focused professional who enjoys building trust and delivering exceptional client service.
• Proactive, responsive, and committed to following through on client requests and service needs.
• Detail-oriented with the ability to manage multiple priorities while maintaining accuracy.
• A clear communicator who can explain insurance concepts and coverage options with confidence.
• Resourceful and solutions-oriented when addressing service challenges or client concerns.
• A collaborative team player who values strong partnerships with colleagues and carrier representatives.
• Motivated to stay current on industry trends, carrier offerings, and personal lines insurance products.

What You Bring

Day One

• 2 to 4 years of experience in personal lines account management.
• Active Property & Casualty insurance license.
• Strong knowledge of personal lines insurance products, coverages, policy servicing, and carrier procedures.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a client-focused and professional approach.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities with a solutions-driven

[…]
e 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*

*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range
$65,000 — $70,000 USD