Director, Partner Experience

The posting, as Pure Storage wrote it

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

Our partners should be able to autonomously do business with Everpure quickly and confidently. As Director, Partner Experience, you will own the strategy, processes and execution to make that happen: increasing partner self-sufficiency, removing friction from every partner touchpoint, and reducing our cost-to-serve. This work will directly impact Sales productivity, Finance and Operations workload, and partner profitability.

This is a business leadership role that sits at the intersection of partners, the field and technology. You will own the business side of the partner experience, defining what partners and the field need and bridging those business requirements to our Digital Transformation team, who build and run the systems, with support from Business Systems Analysts. You will also own partner data health: the definitions, quality standards and governance that make sure partner data is captured correctly and can be trusted.

You will own the overall direction, priorities and outcomes for partner autonomy, spanning partner satisfaction, tool adoption, end-to-end partner process ownership, partner data health, change management and system optimization. You will set the strategy and success measures, and make sure partner and field feedback turns into prioritized enhancements that land so the overall partner experience measurably improves. Because partner autonomy requires real change in how the GPO and GSO organizations work, you will orchestrate that change, with support from PMO and Change Management.

WHAT YOU’LL DO

• Set and drive the partner autonomy strategy and own the processes that deliver it
• Define a multi-year vision and roadmap for partner self-service and autonomy
• Identify where partners depend on manual, high-touch support today and prioritize the highest-value opportunities to remove that dependency
• Own the end-to-end partner processes that drive autonomy, from onboarding through deal registration, quoting and ordering, and lead their redesign and system optimization to deliver measurable gains in partner autonomy
• Serve as the accountable process owner: set process standards and KPIs, approve process changes, and make sure GPO, GSO and Partner Operations teams operate within them
• Build business cases and define success metrics such as self-service adoption, cycle times, and partner satisfaction
• Own partner experience business requirements
• Serv

[…]
ed.

The annual base salary range is

$211,000 — $338,000 USD

WHAT YOU CAN EXPECT FROM US

• Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.