Lifecycle Account Manager

The posting, as Pure Storage wrote it

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

About The Role

The Lifecycle Account Manager (LAM) is a strategic, revenue-aligned post-sales role sitting within the Lifecycle Revenue Organization. Partnering closely with Account Executives (AEs) and Sales Engineers (SEs), the LAM owns telemetry-driven account oversight, business value realization, and capacity activation across a dedicated portfolio of customer accounts.

This is a commercially accountable role: success is measured not by satisfaction scores alone, but by hard consumption and revenue outcomes — utilization, retention, and expansion.

Core Objectives

• Drive Capacity & Adoption — Eliminate idle or "dark" capacity by driving use-case adoption and workload expansion.
• Protect Retention (GRR) — Deliver measurable Business Value Outcomes (BVOs) that secure renewals and protect Gross Revenue Retention.
• Expand Revenue (NRR) — Accelerate Net Revenue Retention by transitioning customers onto continuous platform subscription models (e.g., Evergreen//One, EDC, Portworx).

Key Responsibilities

• Proactive Oversight — Analyze Pure1 telemetry to identify accounts with stagnant capacity utilization.
• Early Risk Triage — Lead intervention for target account cohorts from T-180 through T-12 to preemptively mitigate churn and down-sell risk.
• Account Intelligence — Synthesize input across CS, PS, AE, and SE teams to assess stakeholder sentiment, account history, and overall engagement health.
• Value Mapping — Facilitate post-sale Business Value Outcome (BVO) workshops to align client goals with unallocated capacity.
• Impact Tracking — Establish baseline metrics (B₀) and run regular check-ins to demonstrate performance, efficiency, and ROI against original sales promises.
• Strategic Roadmapping — Partner with account teams to deliver EDC Blueprint workshops and actionable adoption roadmaps.
• Activation Playbooks — Execute structured Capacity Activation playbooks to guide clients in migrating secondary workloads into idle headroom.
• Professional Services Alignment — Collaborate with Advanced Services to scope and position projects that ensure seamless migration.
• Pipeline Generation — Leverage hardware utilization insights to surface expansion opportunities and deliver qualified leads to AEs.
• Subscription Migration — Partner with AEs to convert CapEx hardware refresh cycles into predictable subscription ARR.
• Strategic Collaboration — Work in lockstep with AEs (commer

[…]
ed.

The annual base salary range is

$141,400 — $234,500 USD

WHAT YOU CAN EXPECT FROM US

• Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.