21GRAMS- Director, Product Design (UI)

The posting, as Real Chemistry wrote it

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

21GRAMS, a Real Chemistry subsidiary, is an advertising agency born to make healthcare more human. Not just in our work, but in how we conduct business, approach client relationships, and treat each other. We believe in being good to each other and hard on the work, and in creating work that makes a meaningful difference for patients, caregivers, healthcare professionals, and brands.

Job Summary

The Director, Product Design is a senior design leader responsible for setting the product design vision, raising the quality of the work, and building the conditions for teams to deliver cohesive, accessible, and effective digital experiences. This role leads complex engagements across websites, platforms, products, services, and connected ecosystems, translating user needs, brand strategy, business goals, technology constraints, and healthcare requirements into clear experience direction.

This is not solely an execution role. The Director is accountable for design strategy, client leadership, team development, resourcing, design operations, and measurable experience outcomes. They remain close enough to the work to guide critical decisions, facilitate discovery, critique design, and step into high-impact moments while enabling senior designers to lead day to day.

What You Will Do

Design Vision and Product Strategy

• Own the product design vision and experience strategy across a portfolio of complex client engagements, connecting user needs, brand intent, business objectives, and technical feasibility.
• Partner with Experience Strategy, UX, Product Management, Creative, Technology, Data, Medical, Strategy, and Account leadership to frame opportunities, define roadmaps, and establish measurable outcomes.
• Lead discovery and definition activities, including stakeholder alignment, experience principles, journey framing, service blueprints, value propositions, prioritization, and product or platform planning.
• Identify opportunities that extend beyond the immediate brief and turn them into clear, decision-ready recommendations for clients

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recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

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