Director, Technical Products and Operations

The posting, as Real Chemistry wrote it

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Director, Technical Product Operations

Role Summary

Real Chemistry is seeking a hands-on Director, Technical Product Operations to own the end-to-end management, operation, and security of our flagship client-facing SaaS products. These platforms are hosted in Amazon Web Services (AWS) , delivered to clients as a commercial product, engineered to be SOC 2 compliant , and increasingly powered by AI-enabled features .

This is a working leadership role — not a purely strategic one. The successful candidate is a technically credible, roll-up-your-sleeves operator who has personally implemented and run a product on AWS infrastructure, and who can lead a team while remaining directly engaged in architecture, deployment, security, and production support. You will be the single point of accountability for platform availability, performance, security posture, and the fully-supported client experience.

What you'll do

Platform Ownership & AWS Operations

• Own the full lifecycle of the client-facing SaaS products hosted on AWS — from infrastructure design and deployment through ongoing operation, optimization, and support.
• Architect, implement, and maintain scalable, resilient AWS environments (compute, storage, networking, databases, backups) with clear separation across development, staging, and production.
• Lead high-availability and disaster-recovery (HA/DR) design, including backup, failover, and recovery procedures, to meet client and contractual uptime commitments.
• Manage infrastructure-as-code (e.g., Terraform), CI/CD pipelines, and controlled promotion paths between environments.
• Own observability — metrics, logging, tracing, and alerting — and drive continuous improvement of platform performance and cost efficiency (FinOps).

Security, Compliance & SOC 2

• Maintain and continuously mature the platform's security posture , ensuring controls are designed, implemented, evidenced, and audit-ready.
• Own SOC 2 compliance for the platform — partnering with Information Security and external auditors to sustain Type I and progres

[…]
recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

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