Senior Director, IT Product Management - GTM & Customer Experience

The posting, as Rubrik wrote it

About the role

We are seeking a visionary, product leader to own the AI-driven transformation of the platforms powering Rubrik's Go-To-Market (GTM) and Customer Experience (CX) capabilities. This is a hands-on leadership role — architect and player-coach, accountable for the end-to-end product vision, agentic system design, and delivery of intelligent experiences across the revenue lifecycle, from prospect to quote to cash to renewal and support. You will lead a team of product managers and partner deeply with engineering to move beyond traditional SaaS UIs toward multi-agent orchestration.

North Star: Redesign how Rubrik sells, partners, launches products, and serves customers as an AI-native, agentic system — not incrementally better SaaS screens, but autonomous workflows that own outcomes. You are the product leader who turns that ambition into a shipped, governed, measurable reality — and who raises the craft of AI product management across the GTM and CX estate.

What you'll do

• Own the multi-year product vision and roadmap for embedding advanced AI across the entire GTM and CX stack; translate corporate strategy into a rigorously prioritized portfolio of AI initiatives, each grounded in measurable business impact.
• Bring hands-on mastery of the GTM and CX domains — ,Quote-to-Cash (Q2C), partner motions, and post-sale onboarding and support — and use it as the source of truth for every design decision.
• Redesign the process from first principles before introducing tooling or agents — simplify, standardize, and remove steps that exist only to serve legacy systems.
• Re-imagine Q2C and NPI as clean, measurable flows; only then apply automation and agentic orchestration to the steps that remain.
• Instrument every process so cycle time, productivity, and value delivery are visible and improvable.
• Define the data contracts and master-data alignment across Salesforce, CPQ, ERP/billing, and CX systems so decisions and agents act on a single, fit-for-purpose source.
• Balance innovation velocity with stability, scalability, and technical-debt reduction so improvements compound instead of creating new seams.
• Advance the organization from an AI-native, AI-first posture to true agentification — business processes that operate as governed, multi-agent systems with human-in-the-loop control.
• Earn it in the right order: Agentification does not happen without process fit and data fit. Redesigned, instrumented processes and fit-fo
• Sequence the roadmap around lighthouse beachheads where each build retires a legacy path rather than running beside it.
• Set the standard for production-grade AI: eval coverage, human-in-the-loop guardrails, and responsible-AI practices baked into the definition of done.
• Bring an architect-first, systems-designer mindset. Shape scalable AI architectures for GTM/CX workflows that leverage LLMs, agentic frameworks, vector search, orchestration layers, and real-time inference — in close partnership

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equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment, including recruiting, hiring, promotion, compensation, training, leave, and termination.

Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. If you need an accommodation to participate in the application process or to perform your job, please contact hr@rubrik.com . Accommodations may include changes to the application process, documents in an alternate format, a sign language interpreter, or specialized equipment.

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