Senior Manager, HR Process Excellence
Rubrik · Palo Alto, California · $180.6k–$271k
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Senior Manager, HR Process Excellence
About the Role
Our People Experience & Operations (PXO) team is building the Invisible Engine —a global, tech-forward, scalable HR operations function designed to deliver a frictionless employee experience. As our HR Business Partners (HRBPs) focus deeper on strategic business alignment, PXO provides the core infrastructure, standardized workflows, and modern technology that keep our global team moving fast.
We are seeking a Senior Manager, People Process Excellence to serve as the global architect for our People Operations operating model. In this high-impact role, you will own the end-to-end process infrastructure across the employee lifecycle—starting with our core HRBP/PXO service model for Employee Relations, Performance Management, and Separations, and expanding across Talent Operations, HR Services, Compliance, Mobility, and Contingent Workforce.
You will lead the transition toward a modernized, AI-ready HR service delivery model . By designing clean, scalable, and well-governed workflows, you will ensure our HR technology and AI capabilities have a structured foundation to assist safely while keeping leaders accountable for great people decisions.
Key Responsibilities
Process Architecture
- Design and own global process frameworks for Employee Relations, Performance Management, Separations, and support case routing between HRBPs, PXO, and self-service portals.
- Translate complex operational workflows into clean, practical playbooks, decision trees, and documentation standards utilized by HRBPs, managers, and employees globally.
- Build and maintain a global process inventory mapped across the employee lifecycle, ensuring clear end-to-end ownership and standardization across regions.
Continuous Improvement
- Standardize workflows across PXO sub-functions (Talent Ops, HR Services, Data & Compliance, Mobility, Contingent Workforce) in close partnership with functional operations leaders.
- Establish and lead a global Process Champions Network to unify regional knowledge repositories into a single, authoritative global source of truth.
- Lead a deletion-first policy cleanup: audit, consolidate, and streamline outdated policies and guidance to reduce complexity and decision fatigue for leaders.
- Change Governance
- Facilitate a monthly Change Forum for People Operations to sequence upcoming policy/process updates, manage risk, and align stakeholders prior to rollouts.
- Partner with Program Leads and COEs to ensure operating model decisions are smoothly integrated into global system rollouts and business communications.
- AI-Ready Knowledge Management
- Define authoritative content and structure standards for HR Knowledge Management systems (ServiceNow/Jira/Confluence/Workday) to support future AI agent-assisted workflows.
- Partner with Legal, HR Technology, and AI teams in the implementation of AI capabilities (summarization, retrieval, automated routing, drafting) while prese
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equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment, including recruiting, hiring, promotion, compensation, training, leave, and termination.
Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. If you need an accommodation to participate in the application process or to perform your job, please contact hr@rubrik.com . Accommodations may include changes to the application process, documents in an alternate format, a sign language interpreter, or specialized equipment.