Director of Community - Unannounced Project

The posting, as Scopely wrote it

Scopely is looking for a Director of Community to join an unannounced project team remotely in the US.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

We are in the development stages of one of our new unannounced projects, and are looking for passionate game makers to collaborate, get in early and make their mark on this exciting venture!

As the Director of Community , you will define the vision, strategy, and execution for the game's global player experience across Community Management and Customer Support. You will serve as the executive voice of the player, ensuring player needs, expectations, and sentiment are represented throughout development and live operations while building a trusted, long-lasting relationship between our players and the game team.

This is a unique opportunity to build the Community and Customer Support function from the ground up. During development you will be highly hands-on, owning both strategy and execution while designing scalable systems, processes, and partnerships that can support millions of players as the game grows.

What You Will Do

• Define the long-term vision and strategy for Community Management and Customer Support as foundational pillars of the game's live service.
• Lead the global Community strategy, building the Community function as the game progresses through announcement, closed beta, soft launch, and worldwide launch
• Build and own a global player feedback loop that transforms community conversations, player research, customer support trends, and behavioral data into actionable insights for the development team.
• Lead the community approach for major launches, updates, live moments, and player communications, ensuring clear and coordinated engagement across channels
• Own the global Customer Support strategy, including ticket operations, escalation processes, knowledge management, issue reporting, service quality, and continuous improvement.
• Define community health, engagement, sentiment, and feedback measures, using qualitative and quantitative insights to identify opportunities and emerging player needs
• Build strong cross-functional partnerships across Marketing, Product, Development, Customer Support, Analytics, and other teams to ensure the player perspective informs planning and execution
• Build and lead the Community and Customer Support disciplines as the game scales, establishing clear priorities, ways of working, and standards that enable the team to deliver effectively across a global player base

What We're Looking For

• Extensive experience leading Community Management, Player Experience, Customer Support, or Live Operations for succ

[…]
ly’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.

Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.

Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ .

Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com .

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Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.