Principal Product Manager, AI Agents & Automation

The posting, as Storable wrote it

About Storable

At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at storable.com .

The role
Every day, storage operators field calls and messages from people who want to rent a unit or need help with one: prices, availability, payments, gate access, move-ins and move-outs. Every missed call can be a lost rental, and many of these requests touch payments and facility access. You'll own the AI agents that handle this work, end to end: the voice and text experiences prospects and tenants use, the rules for what agents can do in our systems, and the quality bar that keeps every agent accurate, safe and affordable.

What you'll do

• Own the agents that serve prospects and tenants across voice and text, and the automations that take routine work off facility staff, from request to completion.
• Choose which workflows agents take on first, and which come next across Storable's products as model capabilities improve, working with Operations and Support.
• Set the rules for every action: what agents may do, what needs verification, confirmation or staff approval, and when to hand off to a person. Work with Legal and Compliance where requirements vary by state, such as collections and liens.
• Define what operators can configure themselves, including knowledge, policies, escalation rules and brand voice, so agents work for a single facility or a large portfolio without custom work.
• Define what good looks like for each workflow: success criteria, agent evaluations, quality thresholds and launch gates, tracked in production.
• Partner with the APIs & Developer Platform team on the shared APIs and MCP tools agents call.

What you bring

• Experience as a technical product manager shipping and operating an LLM-powered product that takes real actions for users, not just answers questions: the experience, the actions and how it's evaluated.
• Strong understanding of how agent systems work: models, context and retrieval, tool calling, orchestration and memory, and how each choice trades off quality, latency and cost. You can read a trace and explain what went wrong.
• A track record of defining what good looks like for nondeterministic products: success criteria, quality thresholds and launch gates that decide what ships.
• Experience setting the rules for agents that take real actions: verification, permissions, confirmation, approvals and handoff to people, including in regulated workflows.
• A record of le

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policies, which honor that commitment.

• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following:

• Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
• No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
• Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com