Senior Software Engineer, AI Agents

The posting, as Storable wrote it

About Storable

At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at storable.com .

Overview

Storable is building AI agents that do real work inside our products. These agents help customers over text and voice while taking manual operational processes from request to completion—not just answering questions.

As a Senior Software Engineer, AI Agents, you will build and operate agents across Storable’s products. You will connect conversations to real systems of record, integrate with complex APIs, and create reliable paths for actions involving reservations, payments, tenant records, identity verification, and human escalation.

This role is for a backend-oriented engineer who is comfortable with ambiguity, production ownership, and the unique challenges of nondeterministic systems. You will help turn promising agent pilots into safe, measurable, and cost-effective product capabilities.

What you'll do every day

• Build AI agents into our product that complete workflows such as quoting availability and price, taking reservations, completing move-ins, posting payments, and issuing gate codes after identity verification; write completed actions to the system of record with a full audit trail.
• Design a shared agent experience across voice, SMS, web chat, and email so channels maintain conversation state, tenant identity, and a consistent operator-facing view.
• Build outbound workflows for delinquency and collections outreach, abandoned-cart and lead follow-up, and renewals; enforce consent, quiet hours, opt-outs, and frequency limits in code.
• Design guardrails for workflows involving money or tenant records, including PCI-safe voice payment capture, confirmation steps, idempotency, scope limits, and warm transfer to a human with a conversation summary.
• Integrate agents with legacy and poorly documented APIs using resilient authentication, retry, timeout, validation, and durable-write patterns.
• Own an agent from pilot through production by creating evaluation sets and regression runs scored on task completion, then instrumenting containment, escalation, latency, and inference cost per conversation.
• Analyze traces, transcripts, failures, and user outcomes to improve task completion, reliability, latency, and cost while identifying when an agent should escalate.
• Use AI-assisted development and testing tools to improve engineering quality, delivery speed, and system reliability, applying sound judgment to review and valida

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policies, which honor that commitment.

• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following:

• Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
• No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
• Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com