Business Analyst/Salesforce Administrator

The posting, as Success Academy Charter Schools wrote it

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

About the Role

Success Academy is seeking a Salesforce Administrator/Business Analyst to join the Enrollment Team. Reporting to the Enrollment Leader and working closely with a broad base of constituents at the Network, the Salesforce Administrator/Business Analyst will be an integral part of the team supporting SA’s innovative Salesforce Lottery application that drives new scholar acquisition and enrollment.

The Salesforce Administrator/Business Analyst will be responsible for the day-to-day configuration, support, ad-hoc reporting, maintenance, and improvement of Success Academy’s application database. Reporting to the Enrollment Leader and working closely with customer experience, scholar acquisition, marketing, and enterprise data and analytics teams, the administrator will ensure Success Academy capitalizes on the benefits offered by Salesforce to support. This role is part administrator, part Salesforce analyst, and 100% dedicated to our mission.

Key Responsibilities

• Gain in-depth knowledge of the Enrollment data model in Salesforce with a focus on enhancing data flow, dependencies, and implications on downstream systems.
• Manage the user experience and setup of user interfaces, including fields, custom objects, record types, and page layouts.
• Create reports and dashboards in response to business needs.
• Implement processes to advance data quality & hygiene, including validation rules, assignment rules, duplicate entry checks, flows, snapshot reporting, etc.
• Import leads, contacts, and other data via Data Import Wizard and Data Loader
• Provide training and support to staff, create training materials.
• Identify data defects and create story-based cases for greater Technology team
• Review and test systems to ensure they support the ever changing business needs of the organization and produce quality data outputs.
• Provide data analysis to support data requirements and reporting.
• Collaborate with Customer Experience and ED&A teams to analyze data to determine if initiatives achieved anticipated outcomes, provide data analysis to assist and guide decision making and surface insights from data to drive continuous improvement
• Responsible for adding and managing new users, including monitoring user roles, profiles, and permissions

Qualifications

• Salesforce Knowledge: Deep understanding of Salesforce feat

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tal, and vision coverage starting your first day (SA covers 82% of our core medical plan), plus a free One Medical membership and confidential mental health support via EAP/Talkspace.

• Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.
• Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.
• Perks & Stipends: A $50/month cellphone stipend ($600/year), pre-tax commuter benefits, backup family care, and performance-based earning incentives.

This is a hybrid position based in our NYC Financial District office, requiring on-site work Tuesday through Thursday and remote work on Monday and Friday.
Exact compensation may vary based on skills and experience. This position is not bonus eligible.

Compensation Range
$110,000 — $120,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.