Senior Manager, IT Operations

The posting, as Suno wrote it

ABOUT SUNO

We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.

Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.

Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).

ABOUT THE ROLE

Lead the team that keeps Suno Corporate IT Systems running. As Senior Manager, IT Operations, you'll lead our IT Engineers and build our IT Service Desk. Your team owns IT operations across our four US offices — Cambridge, New York, San Francisco, and Los Angeles — including identity and access management, endpoint management, collaboration software, office A/V, office networking, and Tailscale.

Your success will be measured through the impact of your team. You'll establish clear ownership over operational areas, ensure top-notch service that your colleagues trust, and your team will leverage AI and Automation to scale efficiently. You'll partner closely with Operations, People, Finance, Security, and Engineering, and you'll be the senior IT presence on the West Coast.

Listen to the song we made about it: https://suno.com/s/0fzLoGLLVcxm3uBA

WHAT YOUR TEAM OWNS

• Identity and access management — Okta, SSO and SCIM coverage, joiner / mover / leaver automation via our IGA platform, access reviews, and ad hoc access requests.
• Endpoint management — the Mac fleet in MDM, zero-touch enrollment, OS and patch compliance, device trust, and endpoint security in partnership with our EDR/MDR providers.
• Collaboration software — Google Workspace, Slack, Notion, and the broader SaaS portfolio: configuration, hardening, licensing, and lifecycle.
• Office A/V — conference rooms, videoconferencing, and event spaces.
• Corporate Networking — wired, wireless, and WAN across four sites, including design for buildouts and expansions with outside experts where it makes sense.
• Tailscale — our zero-trust network layer: ACL policy, device posture, access to internal tools and infrastructure, and the day-to-day administration in collaboration with Engineering
• IT service delivery — the service desk, AI IT Service Management platform, SLAs, es

[…]
SO integration.

• ITSM design experience — intake, categorization, SLAs, and reporting from scratch; AI-powered self-service a plus.
• Experience running IT through a multi-office expansion — new sites, floor expansions, and the integrators and vendors that come with them.
• Experience as an early IT leader at a company that grew from hundreds to a thousand employees.

WORK LOCATION POLICY

This role is expected to work from the San Francisco Suno office 5 days a week, per Suno's company policy. Full-time employees will receive competitive equity packages, and comprehensive benefits. The actual base salary offered may vary depending on location, skills, qualifications, and experience.

ADDITIONAL NOTES

Applicants must be eligible to work in the US.

Willingness to travel (up to 25%) to lead team members and support offices across Suno locations, with a deliberate cadence in Cambridge and NYC during the first six months.

PERKS & BENEFITS FOR FULL-TIME EMPLOYEES

• Company Equity Package
• 401(k) with 3% Employer Match & Roth 401(k)
• Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
• 11 Paid Holidays + Unlimited PTO & Sick Time
• 16 Weeks of Paid Parental Leave
• Creative Education Stipend
• Generous Commuter Allowance
• In-Office Lunch (5 days per week)

Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.