Order Quality Analyst

The posting, as Tactile Medical wrote it

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

Position Summary
The Order Quality Analyst evaluates the quality, accuracy, compliance, and integrity of patient orders throughout the order lifecycle. This role conducts holistic end-of-process audits before critical milestones, including prior authorization, claim submission, and patient or shipment readiness, and performs targeted quality control reviews at key process junctions to identify defects early and reduce rework. The analyst identifies system, process, data, and human performance issues and translates audit findings, trends, and root causes into actionable improvements across Order Excellence. As Tactile transitions to Salesforce, this role also supports the execution, monitoring, testing, and auditing of SOX-related controls to maintain a strong internal control environment and audit readiness.

Accountabilities & Responsibilities

• Conduct comprehensive end-to-end quality assurance audits of patient orders to validate accuracy, completeness, and compliance before prior authorization, claim submission, shipment readiness, and other defined release points.
• Perform targeted quality control reviews at critical points in the order lifecycle to identify defects, mitigate risk, and reduce downstream rework.
• Evaluate patient orders for adherence to standard operating procedures, payer requirements, regulatory standards, documentation requirements, and system workflow expectations.
• Identify and document system, process, data, and human errors that affect order quality, compliance, reimbursement, patient progression, or operational performance.
• Investigate root causes of quality defects and collaborate with operational leaders to identify corrective and preventive actions.
• Maintain audit results, quality scorecards, dashboards, and trend reports to identify recurring issues and improvement opportunities across teams, workflows, systems, and processes.
• Partner with Operational Excellence, Order Operations, Training, Compliance, IT, and Business Systems teams to improve process quality and operational execution.
• Support quality control checkpoints, participate in calibration activities, and validate corrective actions and process improvements through follow-up audits.
• Ensure compliance with HIPAA, regulatory requirements, company policies, and payer guidelines.
• Assist with testing and validation of new workflows, system enhancements, automation initiatives, and business process changes, and perform other duties as assigned.

SOX Controls & Compliance Responsibilities

• Support the execution, monitoring, and auditing of SOX controls related to order management and revenue-impacting processes within Salesforce and associated systems.
• Perform periodic control testing and validation to confirm adherence to documented control requirements.
• Maintain audit documentation that s

[…]
s information in accordance with HIPAA, company policy, and applicable requirements.

• Ability to work independently, manage multiple priorities, meet deadlines, and exercise sound judgment in a changing operational environment.
• Ability to perform the essential functions of a primarily computer-based role, with or without reasonable accommodation.

Preferred

• Experience in a medical device, healthcare services, patient access, reimbursement, prior authorization, claims, or revenue cycle environment.
• Experience using Salesforce or a comparable customer relationship management, workflow, order management, or healthcare operations platform.
• Experience supporting internal controls, SOX compliance, control testing, audit evidence, or remediation activities.
• Experience with data visualization or reporting tools such as Power BI or Tableau.
• Knowledge of payer guidelines, healthcare documentation requirements, and regulated operational processes.
• Quality, audit, compliance, process improvement, or project management certification, such as CPHQ, ASQ, Lean Six Sigma, CIA, or CISA.

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range
$61,500 — $86,205 USD

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