Director, Software Engineering: Retail Platform Delivery (ELERA)

The posting, as Toshiba Global Commerce Solutions - External wrote it

Must be located near or within the area of Cincinnati, Ohio.

Toshiba Global Commerce Solutions is seeking a Director, Software Engineering: Retail Platform Delivery (ELERA) to own end-to-end delivery of the ELERA retail platform across our strategic global retail partners, including Fortune 100 grocery, warehouse club, and general merchandise accounts.

This role collapses Development, Test, and Professional Services Engineering into a single accountable function and operates as the customer-facing engineering authority for strategic programs. You own what ships, how it scales, how it recovers, and how quickly the team learns.

This role runs on Toshiba’s agentic AI development ecosystem as the default way of working, not a side experiment. Agents participate in requirement decomposition, code generation, test authoring, PR review, defect triage, and release scoring. You are expected to measure and compound that leverage.

What You Own

• Delivery velocity AND production reliability (DORA metrics with published targets)
• Unified engineering and quality accountability in one org
• Customer-facing technical authority for strategic retail accounts
• AI-native development workflows that compound team output quarter over quarter
• Production outcomes: what ships, how it performs, how it recovers, what it costs to run

This is not an engineering-only or QA-only role. You own the outcome, the telemetry that proves it, and the workflows that compound it.

Key Responsibilities

Customer-Facing Engineering Leadership

• Primary engineering authority for customer programs spanning POS, payments, loyalty, and store systems
• Partner with customer leaders to define success criteria, operational acceptance, rollout strategy, and risk posture
• Translate real-world retail workflows into architecture decisions, API contracts, and system behavior
• Maintain architecture decision records (ADRs) and a visible technical debt register tied to delivery plans

End-to-End Delivery Ownership (DORA-Native)

Own the four DORA metrics as published, measurable targets

• Deployment Frequency: on-demand for services, scheduled-safe for store edge
• Lead Time for Changes: under 24 hours for services
• Change Failure Rate: under 10% trending down
• MTTR: under 1 hour for customer-impacting incidents
• AI-built feature branches with pre-merge release testing: agents build the full feature on an isolated branch; release-grade testing (functional, performance, security, integration) runs on that branch and must pass before merge. Main stays releasable at all times.
• Progressive delivery is mandatory: feature flags, canary, blue/green, shadow traffic. Decouple deploy from release.
• Zero scheduled-downtime windows for cloud services; store edge deploys are non-disruptive to live lanes

Unified Engineering + Quality Model

• Test-Driven Development is the baseline. Tests exist before code. No exceptions for new code paths.
• Quality gates block merges: coverag

[…]
encosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.